Jordan McArthur
Surrey
Summary
At Dominion Bar+Kitchen, I worked well in busy, high-pressure situations, making sure customers were happy even during stressful times. I was able to manage large groups and handle unexpected events, which helped improve the overall experience for guests. My strong customer service skills, ability to multitask, and positive attitude allowed me to work well with the team and ensure everything ran smoothly. Some of my achievements include making the seating process faster and more accurate, as well as improving how orders were handled to keep everything on track.
Overview
1
1
year of professional experience
Work History
Host
Dominion Bar+Kitchen
11.2023 - 12.2024
- Handled high-pressure situations with composure, as well as managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted and seated guest quickly, improving customer satisfaction.
- Worked closely with servers and kitchen staff to keep things running smoothly.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly.
- Collected credit card, cash and gift certificate payments and gave correct change for cash transactions.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
No Degree - High School
Pacific Academy
Surrey, BC06-2027
Skills
- Customer service
- Team collaboration
- Multitasking
- Effective time management
- Adaptable to change
- Attention to detail
- Task prioritization
- Customer engagement
- Positive and professional
Languages
English
Native or Bilingual
Interests
- Aviation has always been one of my biggest interests, and I hope to be a pilot one day I have always been fascinated by airplanes and have lots of family members that work or have worked for major airlines such as Air Canada
- I am really into playing and watching soccer It is my favorite sport and a great way for me to maintain my physical fitness
- I use to do a lot of track and I have always enjoyed running I have competed in many different track meets which has taught me a lot about discipline and perseverance
Timeline
Host
Dominion Bar+Kitchen
11.2023 - 12.2024
No Degree - High School
Pacific Academy
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