Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Marlowe

Toronto,ON

Summary

About Me: Strong interpersonal and leadership abilities that facilitate effective and robust teamwork Dedicated attitude in working with customers and internal stakeholders, forming strong relationships within the organization Strong focus and commitment to becoming an organization, mission or project subject-matter expert Self-motivated Highway Maintenance Worker with experience in road cleaning and repairs. Well-rounded individual with great eye for safety procedures and communication skills. Proven history of best-in-class work ethic and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Highway Maintenance Worker

Miller Maintenance
03.2023 - Current
  • Removed debris and snow and kept roadways and parking lots clear.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.

Moving Helper

First Knock Moving
07.2020 - Current
  • Loaded, unpacked and packed items, disassembled and assembled furniture for residential and commercial accounts
  • Provided safe, on-time, and dependable transportation with a safe driving record
  • Assisted customers during the moves with excellent customer service

Community Outreach Ambassador

Lululemon
05.2018 - 03.2023
  • Support the full recruitment process by going through all applicants, doing phone screens, scheduling and conducting interviews
  • This process commences with screening emails for eligible candidates and engaging them for an initial screen
  • Additional interviewing takes place either in person or via zoom
  • Typical positions I hire for are Educators/Sales Associates
  • In my time here I was able to hire two candidates who went on to be promoted into managerial positions
  • Liaison between company, community and brand ambassadors to ensure seamless education of product
  • Part of my role is to be in the community and create connections with local gyms/ studios, creating offers to further Lululemon employees wellbeing, and thus, encouraging community consumers to join us, increasing our sales targets
  • Results included: a run club of 35 members that would get together every Thursday, encouraging shopping at a discounted rate
  • Current responsibilities include curbside pickup, however, during regular shopping hours I was responsible to ensuring guests were greeted and helped with their shopping needs

Customer Experience Specialist

Endy
03.2021 - 10.2022
  • Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service
  • Process product orders for customers
  • Assist customers with website navigation, online checkout process, or technical issues
  • Provide detailed notes and documentation for each customer interaction
  • Meet all individual performance metrics
  • Maintain in-depth, detailed, current knowledge of all products.

Global Connections Officer

G Adventures
09.2019 - 03.2020
  • Provided clients with information about their trip (e.g
  • Flight schedules and accommodation options, transportation, and all related costs), as well as general information about their destinations (e.g
  • Most popular attractions, local customs and languages, and safety information)
  • Received and answered phone calls and emails from clients, providing advice, and addressing their inquiries and complaints when necessary
  • When customers missed their flights or were lost at the airport I would have to rebook flights for them or help direct them around an airport that I sometimes had never been to myself
  • This part of the job was very rewarding because with a bit of research and resilience I was able to turn the customers whole experience with the company around
  • Trained all new Sales Agents in their first 2 weeks on the sales floor
  • A task that was given to me when management saw how well I was excelling in my role
  • Ensured clients were covered with holiday insurance for their trips, in an event of a medical emergency
  • Tracked records of call interactions to make sure that all of the clients needs/wants were met
  • Ensured operational inside sales commitments were met and customers were properly prepared prior to travel by checking in with the Flight, Hotel, and Tour guide teams 10 days before takeoff

Assistant Manager

Strategic Allied Tactics, Allied Tactics
03.2017 - 09.2019
  • Excelled in my role quickly and was given additional tasks, such as recruitment for new hires
  • Provided outstanding and personalized customer service as a front-line representative for
  • Strategic
  • This included greeting all guests/residents with a smile, being able to answer all of their questions and going through the proper channels if the answer was unknown at the time
  • Inspected and adjusted security systems, equipment, and machinery to ensure operational use and detect evidence of tampering
  • Demonstrated judgment, common sense and decision-making ability, particularly when required to take charge and direct others in emergencies or other incidents, for example, in the event that there was a death or serious health concern in the building
  • Train all new security personnel on nursing home security standard operating procedures
  • Monitor 400+ room nursing home premises to detect and prevent signs of potential threats
  • Done by securing the premises and patrolling the property, monitoring surveillance equipment, inspecting the building, primary access points and only letting in authorized personnel

Education

Diploma - Business Administration

Loyalist College
2016

Skills

  • Roofing Materials
  • Hazardous Materials
  • Clearing Debris
  • Equipment Inspection
  • Personnel Protection
  • Shoulder Repairs
  • Heavy Machinery Operation
  • Truck Driving
  • Snow Blowers

Certification

Valid Province of Ontario, Class “D” Driver’s License with “Z” endorsement

Timeline

Senior Highway Maintenance Worker

Miller Maintenance
03.2023 - Current

Customer Experience Specialist

Endy
03.2021 - 10.2022

Moving Helper

First Knock Moving
07.2020 - Current

Global Connections Officer

G Adventures
09.2019 - 03.2020

Community Outreach Ambassador

Lululemon
05.2018 - 03.2023

Assistant Manager

Strategic Allied Tactics, Allied Tactics
03.2017 - 09.2019

Diploma - Business Administration

Loyalist College

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Jordan Marlowe