Jordan Lux
Equinox
Costa Mesa,CA
9
years of professional experience
General Manager experienced in operations management and team leadership. Spearheaded initiatives that boosted sales and enhanced employee satisfaction through effective problem resolution and training. Focused on maximizing efficiency and cultivating a positive work environment while navigating dynamic business challenges.
Work History
Assistant General Manager
1 Year 6 Months- Directed daily store operations to support sales goals, guest experience, and team accountability.
- Coordinated associate scheduling, payroll, and labor planning to maintain coverage and productivity.
- Coached sales floor teams on service standards, selling behaviors, and operational execution.
- Monitored inventory processes, replenishment, and shipment accuracy to support merchandise availability.
- Resolved guest concerns promptly to protect service standards and brand loyalty.
- Collaborated with General Manager on staffing, performance reviews, and succession planning.
General Manager
3 Years 2 Months- Oversaw budget implementations, employee reviews, training, scheduling, and contract negotiations to align resources with organizational goals.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Built strong relationships with clients, vendors, and partners to enhance collaboration and foster long-term loyalty.
- Coached and mentored personnel on management principles, industry practices, company procedures, and technology systems to improve overall team effectiveness.
Assistant General Manager
3 Years- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to enhance team effectiveness and meet operational goals.
- Collaborated with General Manager on marketing initiatives that boosted brand awareness and contributed to sales growth.
- Addressed and resolved customer concerns promptly, resulting in increased customer satisfaction.
Membership Advisor
1 Year 7 Months- Boosted membership enrollment by developing and implementing effective sales strategies.
- Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.
- Managed membership database efficiently, ensuring accurate data entry and timely updates for member records.
Education
Cosmetology License - Cosmetology
Skills
Operations management
Budget control
Inventory control
Collaborative teamwork
Performance management
Sales strategy
Team management
Employee engagement
Supply chain oversight
Team player
Staff development
Timeline
Assistant General Manager
Equinox
04.2025 - CurrentRead More
General Manager
Barry’s
01.2022 - 03.2025Read More
Assistant General Manager
Ulta Beauty Inc.
01.2019 - 01.2022Read More
Membership Advisor
Equinox
07.2017 - 02.2019Read More
Paul Mitchell The School
Cosmetology License from Cosmetology
Read More