Jordan Luke
San Carlos
Summary
Dynamic professional with a proven track record at Sound Union Inc., excelling in sound engineering and sales. Skilled in cybersecurity best practices and adept at problem-solving, I successfully managed live events and drove membership growth. My expertise in network management complements my strong customer engagement abilities, ensuring exceptional service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Startup Technical Lead, Sound Engineering, Sales
Sound Union Inc.
10.2023 - Current
- I have executed dual roles of sound technician and house management during 25+ 50/100/150 person events
- Digital Audio Mixing Board configuration
- Recording live audio
- FX live processing and level setting
- Live Sound Management
- Retail experience / customer service
- Sales: Pitching, Touring and singing up new memberships
- Engaging with potential customers by pitching them the concept of the membership model that we sell
- Session musician role, playing and leading Friday night multi hour recorded musical groups
- IT support: Tech support
- Wireless network administration/ management
- Floor management
- Gear/Equipment intake and processing
- Sound equipment setup and installation
Sales Associate
ATT
09.2022 - 03.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Sold Fiber Internet, Wearable Technology, Tablets, and Data Plans apart of a team selling in excess of 80,000$ per month in revenue.
IT Network Support and Onsite Troubleshooting
Fusion Technology Solutions
03.2022 - 09.2022
- Resolved problems, improved operations and provided exceptional service.
- Sophos Network and Windows Enterprise environment management and troubleshooting. Complex router load balancing solutions and Wifi Network speed and uptime maintenance.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Data Transfers, RAM Installations, Outdoor Point to Point, and Firewall setup for small businesses in Northern California.
Education
Associate of Arts - English Literature
Lewis And Clark College
Portland, OR05-2024
Trade Technical Institute - Information Technology
Acuitus Inc.
Sunnyvale, CA01-2022
Skills
- Cybersecurity best practice implementation
- Cloud computing
- Application security
- Strong Problem Solving, Critical Thinking and Troubleshooting Methods
- Cisco Enterprise Routing, Switching and VLAN Implementation
- Programming and Scripting (Bash, Python, CMD, & Powershell)
- Linux Server Awareness
- Network Topological Diagramming, Debugging & LAN Traffic Analysis
- AI Tools Expert in Software engineering and development environments
- Full stack Web Development and AI model API calls integrated with Web Applications
Certification
- CCNA - Cisco Certified Network Associate License - 2022
- Google IT Certificate - 2026
- AWS Cloud Computing - 2026
- CCNP - Cisco Certified Network Professional License - 2026
Timeline
Startup Technical Lead, Sound Engineering, Sales
Sound Union Inc.
10.2023 - Current
Sales Associate
ATT
09.2022 - 03.2023
IT Network Support and Onsite Troubleshooting
Fusion Technology Solutions
03.2022 - 09.2022
Associate of Arts - English Literature
Lewis And Clark College
Trade Technical Institute - Information Technology
Acuitus Inc.