Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Lindo

Toronto,ON

Summary

Customer Service Manager utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.

Overview

12
12
years of professional experience

Work History

Consultant

JLG Consulting
01.2020 - 02.2024
  • Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
  • Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
  • Expanded clientele base through targeted marketing efforts such as social media promotion and networking events.
  • Organized seminars on various personal development topics that effectively engaged audiences and sparked interest in life coaching services.
  • Developed customized action plans for 1-3 clients weekly, resulting in improved decision-making and goal-setting abilities.

Customer Service Manager

Speedy Self Storage
01.2016 - 01.2020
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions

Audio Video Technician

Clives AV Solutions
04.2012 - 10.2015
  • Ensured seamless event production by efficiently setting up, operating, and tearing down audio-video systems.
  • Collaborated with clients to determine audio-visual requirements for events, ensuring their satisfaction and successful execution.
  • Enhanced audience engagement with expertly designed visual presentations and sound quality.
  • Troubleshot complex technical issues swiftly, minimizing disruptions during live performances or presentations.

Education

BBA - Accounting/Bookkeeping

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
01.2014

Skills

  • Microsoft Office
  • Talent Development
  • Quality Assurance
  • Call Center Operations
  • Training and mentoring
  • Project Management
  • Employee Performance Reviews
  • Computer Proficiency
  • Critical Thinking
  • Data Entry
  • Employee Performance Reviews
  • Microsoft Office

Timeline

Consultant

JLG Consulting
01.2020 - 02.2024

Customer Service Manager

Speedy Self Storage
01.2016 - 01.2020

Audio Video Technician

Clives AV Solutions
04.2012 - 10.2015

BBA - Accounting/Bookkeeping

Sheridan College Institute of Technology And Advanced Learning

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Jordan Lindo