Jordan Lee
Visalia
Summary
Efficient in referral's with 2 years of increasing responsibility in the medical industry. Very knowledgeable in medical terminology, insurance processes and authorizations. Experienced Receptionist with over 3 years of dedication in several fields as well as medical.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Oak Valley Union Elementary School District
10.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Referralist/Receptionist
Holvik Family Health Center
01.2023 - 01.2024
- Performed screening on all pre-authorization requests
- Referred cases as needed for review to pre-authorization nurses
- Monitored voice mail on a regular basis and processed telephone pre-authorization requests
- Maintained appointment logs and confirmed appointment times with patients
- Uphold telephone service standards in adherence to department rules
- Assisted clients in locating resources that accepted various insurances
- Notified and reminded clients of appointments
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling
- Called insurance companies to get precertification and other benefits information on behalf of patients
Receptionist
Instyle Salon for JCP
11.2021 - 01.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
- Increased guest retention by maintaining a welcoming and organized reception area
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Streamlined office operations for improved productivity with effective organization and communication skills
- Developed strong working relationships with team members, fostering a positive work environment
Education
Bachelor - Animal Science/Production Management
Fresno State University
01.2023
Skills
- Medical Terminology
- Insurance Processes
- Authorizations
- Specialty Care
- Specialist Referrals
- HIPAA Regulations
- Multi-Line Phone Proficiency
- Insurance Verification
- Medical Information Collection
- OSHA Regulations
- Communication
- Team Leadership
- Office Operations
- Organization
- Relationship Building
- Teamwork
Timeline
Substitute Teacher, K-12
Oak Valley Union Elementary School District
10.2024 - Current
Referralist/Receptionist
Holvik Family Health Center
01.2023 - 01.2024
Receptionist
Instyle Salon for JCP
11.2021 - 01.2023
Bachelor - Animal Science/Production Management
Fresno State University
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