Years of professional experience
Jordan LeBlanc
Gagetown,NB
Summary
Software development professional with experience in a wide range of programming utilities and languages. Knowledgeable of backend and frontend development requirements. Enthusiastic team player. Eager to deepen software and web development skills and contribute to company success.
Overview
4
4
Work History
Application Support Engineer
Cvent Inc.
03.2020 - 09.2022
- Addressed technical issues and guided end users through resolution.
- Supported software integration and implemented maintenance enhancements.
- Partnered with development team on product development and application support plans.
- Contributed to continuous improvement and quality assurance tasks.
- Wrote code for database applications.
- Monitored system performance to identify potential issues.
- Communicated with clients to define business objectives and present individualized solutions.
- Queried and formatted ad-hoc reports from product database for both internal and client needs.
QA Analyst (Co-op)
Quick Service Software
01.2018 - 08.2018
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Built automated test scripts to handle repetitive software testing work.
- Kept scripts and test cases updated with current requirements.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Coded custom in-house applications to meet company needs.
Student Programmer/Analyst Intern
Agriculture And Agri-food Canada
05.2016 - 08.2016
- Worked closely with clients to establish specifications and system designs.
- Created block diagrams and logic flowcharts to plan coding projects.
- Analyzed customer needs to create and implement appropriate solutions.
- Created databases, data entry systems, web forms and other applications for diverse uses.
- Researched information and conducted analysis for software and systems modifications and new projects.
- Analyzed ineffective hardware and software to develop successful modifications.
Student Programmer/Analyst (Co-op)
J.D. Irving
09.2014 - 12.2014
- Researched information and conducted analysis for software and systems modifications and new projects.
- Collaborated with other developers to refine software design and implementation.
- Performed code refactoring and optimization to improve performance.
- Wrote and maintained technical documentation for software applications.
- Created web-based dashboards and reporting tools for data visualization.
- Modified databases to meet needs and goals determined during planning process.
- Set up and controlled user access levels across databases to protect important data.
- Built databases and table structures for web applications.
- Created and implemented database designs and data models.
Education
Bachelor of Computer Science -
University of New Brunswick
Fredericton, NB04.2019
Skills
- Technical Troubleshooting
- Root Cause Identification
- Technical Issue Resolution
- Verbal and Written Communication
- User Support
- Agile Software Development
- Programming Languages: Java, C#, Net, Python
- Databases: MySQL, SQL Server, MongoDB
- Web Technologies: AngularJS, Jquery, Bootstrap
- Front-End Skills: HTML5, CSS3
- Version Control Systems: Git, Github
Languages
English
Native or Bilingual
French
Limited Working
Hobbies and areas of interest
Creative writing, music production, game development and tinkering with small coding projects.
Timeline
Application Support Engineer
Cvent Inc.
03.2020 - 09.2022
QA Analyst (Co-op)
Quick Service Software
01.2018 - 08.2018
Student Programmer/Analyst Intern
Agriculture And Agri-food Canada
05.2016 - 08.2016
Student Programmer/Analyst (Co-op)
J.D. Irving
09.2014 - 12.2014
Bachelor of Computer Science -
University of New Brunswick
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