Jordan Leal
Calexico,CA
Summary
Dynamic and proactive professional with a proven track record of leveraging customer service expertise and technology to deliver exceptional value to clients. Results-oriented mindset drives the pursuit of desired outcomes, ensuring consistent achievement or surpassing of goals. Eager to contribute skills and experience to a forward-thinking organization that values innovation and excellence in service delivery. Committed to fostering positive client relationships while enhancing operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Migrant Shelter Supervisor
Catholic Charities
06.2024 - 04.2025
- The Migrant Shelter Supervisor role included supervising the day-to-day operations and ensuring a safe and secure work environment for our clients and staff. Overseeing, training and recruiting staff to ensure effective delivery of shelter services. Ensuring timely submission of reports and documentation to state and federal departments. During my time with Catholic Charities, I was able to streamline many operational procedures that revolved around data collection and compiling. Through effective training and supervision, I was able to build a cohesive and skilled team to improve services for our shelter residents.
Data Entry
Catholic Charities
10.2023 - 06.2024
- Create reports for managers, work teams, and other stakeholders. Conduct data analysis in support of a variety of decision-making efforts. Query various databases to answer operations-related questions.
- Use reports and produce data analysis to support grant-making and state-regulatory reporting.
- Conduct querying, data extraction and interpretation to provide insights on client impacts/outcomes, operational trends, and opportunities for improvement.
- Prepare reports and presentations for management and work teams. Pull data and reports and organize presentations for managers and work teams to guide activities.
- Managed and protected client information by adhering to strict HIPAA standards.
Merchandise Manager
American Eagle Outfitters
09.2017 - 05.2022
- My role at this store was leading all associates as the manager on duty and directly leading the freight team. I worked alongside the Merchandise Team Manager to execute floorsets and operational controls. I was also responsible for inventory integrity, asset protection, cleanliness, safety, and driving sales. I used reports to monitor and increase retail KPI metrics. Worked an average of 30-40 hours per week.
- Responsible for opening and closing store procedures
- Responsible for cash handling procedures including preparing and dropping bank deposits
- Assisted in supervising all associates
- Assisted in training all associates
- Assisted in coaching all associates
- Reviewed all corporate communications
- Responsible for driving store sales and controlling expenses
- Used financial reports to drive business opportunities
- Assisted in merchandising procedures
- Deliver outstanding customer service through personal contact with customers
- Authorized register functions including post voids, returns, and discounts
- Assisted in receiving and stocking procedures
- Checked in shipments
- Staged merchandise for the sales floor
- Performed store maintenance including but not limited to taking out the garbage, sweeping, cleaning bathrooms, maintaining stockroom
Education
Information Technology (University) -
Western Governors University
Remote12.2025
Computer Information Systems (Associate) - undefined
Imperial Valley College
Imperial, CA01.2019
Skills
- Change Management
- IT Experience
- Computer literacy
- Problem Management
- Technical Proficiency
- IT Service Management
- Organizational skills
- Communication Skills
- Continuous Improvement
- Time management
- Computer networking
Certification
- ITIL Foundation Certificate in IT Service Management
- July 2025 to July 2028
- Awarding Body: AXELOS
- Certificate Number: GR671796896JL
- Candidate Number: 9980023971327255
- Driver's License
- CompTIA A+
- Non-CDL Class C
Languages
Bilingual
English - Expert
Spanish - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Migrant Shelter Supervisor
Catholic Charities
06.2024 - 04.2025
Data Entry
Catholic Charities
10.2023 - 06.2024
Merchandise Manager
American Eagle Outfitters
09.2017 - 05.2022
Computer Information Systems (Associate) - undefined
Imperial Valley College
Information Technology (University) -
Western Governors University