Jordan Latimer
Edmonton
Summary
Diligent Customer Service Representative with a solid background in delivering exceptional customer support. Proven track record of efficiently resolving inquiries while maintaining high satisfaction rates underscores a commitment to excellence. Strong communication and problem-solving skills enhance the overall customer experience, ensuring each interaction is positive and productive. Passionate about fostering lasting relationships and contributing to team success in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Owner & Operator
JL Lawn Care & Landscaping
01.2010 - Current
- Managed advertising and lead generation for residential clients.
- Created and issued invoices, handled client communications, and scheduled weekly jobs.
- Maintained lawn equipment, including trimmers, edgers, and mowers.
- Oversaw logistics, route planning, and time management for multiple properties.
- Operated power equipment with attention to safety and detail on all job sites.
Airbnb Host & Property Manager
10.2020 - 12.2024
- Manage a private rental suite in Edmonton, handling all aspects of guest experience from booking to checkout.
- Respond promptly to inquiries and maintain a 4.58-star average rating through personalized service and hospitality.
- Oversee cleaning, turnover logistics, and restocking to ensure consistency and guest satisfaction.
- Set pricing, optimize listing visibility, and track occupancy trends.
Community Specialist
Adaptabilities
06.2024 - 08.2024
- Deliver high-quality, person-centred programs at home or community centers to support participants and families.
- Build meaningful relationships with participants to enhance their daily lives and experiences by fostering connections.
- Collaborate with guardians and other support networks to ensure holistic care for participants.
- Listening to participants' stories and assessing their needs and interests.
Recreation Technician I, (Green Shack Program Leader)
City of Edmonton
06.2021 - 09.2023
- Create recreation and play opportunities for children in Edmonton.
- Design and deliver high-quality, adaptable, and inclusive programs at City of Edmonton playgrounds.
- Participate in mandatory pre-program training and weekly/bi-weekly staff meetings.
- Prepare daily and weekly plans and evaluation of activities and train Leaders in Training (LIT) volunteer staff.
- (Temporary, Part-time)
Dental Technician
Osseo Dental Prosthetics
03.2020 - 09.2022
- Designed and fabricated crowns and bridges using specialized AutoCAD dental software according to the physician's prescriptions.
- Managed material orders and maintained accurate records for the team.
- Handled invoicing and packaging of dental products.
- Assisted with maintenance and cleaning tasks in the lab and dental clinic.
Multi Activity Recreation Program Leader (Learn to Skate Programs) - Recreation Technician I
City of Edmonton
01.2019 - 04.2021
- Led entry-level skating skills programs for children, youth, and families.
- Ensured participant safety and provided excellent customer service.
- Prepared program plans, evaluated activities, and maintained attendance statistics.
Recreation Therapy Aide
Shepherd's Care Foundation
11.2020 - 03.2021
- Assisted in developing and implementing therapeutic recreational programs focusing on resident safety and choice.
- Demonstrated strong leadership and communication abilities.
- After each interaction or personal visit, complete progress reports on each resident in the nursing notes module.
Sales Associate & Stocker
Wine and Beyond
05.2012 - 01.2015
- Assisted customers with product selection, providing knowledgeable recommendations on wines, spirits, and beer.
- Maintained stock levels, organized displays, and ensured shelves were clean and well-presented.
- Processed sales transactions accurately while delivering excellent customer service.
- Supported inventory counts and received product shipments efficiently.
Sales and Loan Representative
Cash Canada
09.2010 - 09.2010
- Established strong client relationships and provided excellent customer service.
- Organized and displayed items appealingly, offering suggestions for store layout improvements.
- Handled cash transactions and ensured accuracy in all financial processes.
Education
Bachelor of Arts - English
MacEwan University
12.2026
Diploma - Dental Technology
Northern Alberta Institute of Technology
01.2018
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
Japanese
Limited Working
Timeline
Community Specialist
Adaptabilities
06.2024 - 08.2024
Recreation Technician I, (Green Shack Program Leader)
City of Edmonton
06.2021 - 09.2023
Recreation Therapy Aide
Shepherd's Care Foundation
11.2020 - 03.2021
Airbnb Host & Property Manager
10.2020 - 12.2024
Dental Technician
Osseo Dental Prosthetics
03.2020 - 09.2022
Multi Activity Recreation Program Leader (Learn to Skate Programs) - Recreation Technician I
City of Edmonton
01.2019 - 04.2021
Sales Associate & Stocker
Wine and Beyond
05.2012 - 01.2015
Sales and Loan Representative
Cash Canada
09.2010 - 09.2010
Owner & Operator
JL Lawn Care & Landscaping
01.2010 - Current
Diploma - Dental Technology
Northern Alberta Institute of Technology
Bachelor of Arts - English
MacEwan University
DESIGNATIONS AND AWARDS
- Valid/Current Standard First Aid, CPR-C & AED + BLS.
- WHIMIS Certificate (Non-Expiry)