Summary
Overview
Work History
Education
Skills
Languages
Timeline
DESIGNATIONS AND AWARDS
Generic

Jordan Latimer

Edmonton

Summary

Diligent Customer Service Representative with a solid background in delivering exceptional customer support. Proven track record of efficiently resolving inquiries while maintaining high satisfaction rates underscores a commitment to excellence. Strong communication and problem-solving skills enhance the overall customer experience, ensuring each interaction is positive and productive. Passionate about fostering lasting relationships and contributing to team success in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Owner & Operator

JL Lawn Care & Landscaping
01.2010 - Current
  • Managed advertising and lead generation for residential clients.
  • Created and issued invoices, handled client communications, and scheduled weekly jobs.
  • Maintained lawn equipment, including trimmers, edgers, and mowers.
  • Oversaw logistics, route planning, and time management for multiple properties.
  • Operated power equipment with attention to safety and detail on all job sites.

Airbnb Host & Property Manager
10.2020 - 12.2024
  • Manage a private rental suite in Edmonton, handling all aspects of guest experience from booking to checkout.
  • Respond promptly to inquiries and maintain a 4.58-star average rating through personalized service and hospitality.
  • Oversee cleaning, turnover logistics, and restocking to ensure consistency and guest satisfaction.
  • Set pricing, optimize listing visibility, and track occupancy trends.

Community Specialist

Adaptabilities
06.2024 - 08.2024
  • Deliver high-quality, person-centred programs at home or community centers to support participants and families.
  • Build meaningful relationships with participants to enhance their daily lives and experiences by fostering connections.
  • Collaborate with guardians and other support networks to ensure holistic care for participants.
  • Listening to participants' stories and assessing their needs and interests.

Recreation Technician I, (Green Shack Program Leader)

City of Edmonton
06.2021 - 09.2023
  • Create recreation and play opportunities for children in Edmonton.
  • Design and deliver high-quality, adaptable, and inclusive programs at City of Edmonton playgrounds.
  • Participate in mandatory pre-program training and weekly/bi-weekly staff meetings.
  • Prepare daily and weekly plans and evaluation of activities and train Leaders in Training (LIT) volunteer staff.
  • (Temporary, Part-time)

Dental Technician

Osseo Dental Prosthetics
03.2020 - 09.2022
  • Designed and fabricated crowns and bridges using specialized AutoCAD dental software according to the physician's prescriptions.
  • Managed material orders and maintained accurate records for the team.
  • Handled invoicing and packaging of dental products.
  • Assisted with maintenance and cleaning tasks in the lab and dental clinic.

Multi Activity Recreation Program Leader (Learn to Skate Programs) - Recreation Technician I

City of Edmonton
01.2019 - 04.2021
  • Led entry-level skating skills programs for children, youth, and families.
  • Ensured participant safety and provided excellent customer service.
  • Prepared program plans, evaluated activities, and maintained attendance statistics.

Recreation Therapy Aide

Shepherd's Care Foundation
11.2020 - 03.2021
  • Assisted in developing and implementing therapeutic recreational programs focusing on resident safety and choice.
  • Demonstrated strong leadership and communication abilities.
  • After each interaction or personal visit, complete progress reports on each resident in the nursing notes module.

Sales Associate & Stocker

Wine and Beyond
05.2012 - 01.2015
  • Assisted customers with product selection, providing knowledgeable recommendations on wines, spirits, and beer.
  • Maintained stock levels, organized displays, and ensured shelves were clean and well-presented.
  • Processed sales transactions accurately while delivering excellent customer service.
  • Supported inventory counts and received product shipments efficiently.

Sales and Loan Representative

Cash Canada
09.2010 - 09.2010
  • Established strong client relationships and provided excellent customer service.
  • Organized and displayed items appealingly, offering suggestions for store layout improvements.
  • Handled cash transactions and ensured accuracy in all financial processes.

Education

Bachelor of Arts - English

MacEwan University
12.2026

Diploma - Dental Technology

Northern Alberta Institute of Technology
01.2018

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Languages

Japanese
Limited Working

Timeline

Community Specialist

Adaptabilities
06.2024 - 08.2024

Recreation Technician I, (Green Shack Program Leader)

City of Edmonton
06.2021 - 09.2023

Recreation Therapy Aide

Shepherd's Care Foundation
11.2020 - 03.2021

Airbnb Host & Property Manager
10.2020 - 12.2024

Dental Technician

Osseo Dental Prosthetics
03.2020 - 09.2022

Multi Activity Recreation Program Leader (Learn to Skate Programs) - Recreation Technician I

City of Edmonton
01.2019 - 04.2021

Sales Associate & Stocker

Wine and Beyond
05.2012 - 01.2015

Sales and Loan Representative

Cash Canada
09.2010 - 09.2010

Owner & Operator

JL Lawn Care & Landscaping
01.2010 - Current

Diploma - Dental Technology

Northern Alberta Institute of Technology

Bachelor of Arts - English

MacEwan University

DESIGNATIONS AND AWARDS

  • Valid/Current Standard First Aid, CPR-C & AED + BLS.
  • WHIMIS Certificate (Non-Expiry)
Jordan Latimer