Jordan Lalumiere-Cameron
Pincourt
Summary
Established Account Executive with a long history with the company and an in depth knowledge of the customers we work with, our internal systems and what it takes to have consistent success. Strong collaborator with a passion for team values and helping individual contributors be in a place to succeed. Supporting my Manager and acting autonomously to ensure that I am a driving factor in our success, and do not slow progress.
Overview
8
8
years of professional experience
Work History
Account Executive
Lightspeed Commerce
08.2022 - Current
- Learned more about the Account Executive role and the skills and metrics required to succeed on the team
- Contributed to internal training and discussions to further the Gift Pods understanding of our features and strategize on difficult cases
- Worked and executed sales of all sizes to be able to consistently achieve targets monthly and achieve my annual target in my first year selling
- Acted as liaison between departments, connecting our team with connections I have made in Support, Launch and Product.
Team Lead of Launch Services
Lightspeed Commerce
03.2021 - 08.2022
- Developed training, SOP documentation, and new workflows and content for the Product Specialist team
- Ran 1:1 meetings, team huddles, QA reviews and compensation conversations with the product specialist team
- Dealt with customer escalations, rearranging of schedules, time off requests and interdepartmental collaboration for projects and growth oppertunities
Product Specialist/Senior Product Specialist
Lightspeed Commerce
11.2017 - 03.2021
- Continually expanded knowledge of Lightspeed Retail product line.
- Learned all Retail products, including R Series, X Series, E Series, C Series, Retail Loyalty and Analytics
- Developed webinar training system that we currently use to scale our operations
- Assisted in team training and development of new hires
- Took part in Beta projects with development, as well as traveled to represent the company at trade shows and talks
- First ever Customer Success employee to be invited to Presidents Club as an outstanding contributor
Retail Frontline Support/ Senior Specialist
Lightspeed Commerce
03.2016 - 11.2017
- Supported Lightspeed customers over chats and calls
- Learned our products and hardware for troubleshooting
- Consistently among the top contributors in the department in both volume and customer satisfaction
Education
Bachelor of Arts - Media Arts
John Abbott College
Sainte-Anne-de-Bellevue, QC06.2011
Skills
- Product and Service Sales
- Documentation, Organization, Collaboration
- Coaching, developing and supporting colleagues
- Data driven
- Creative Problem Solving
Timeline
Account Executive
Lightspeed Commerce
08.2022 - Current
Team Lead of Launch Services
Lightspeed Commerce
03.2021 - 08.2022
Product Specialist/Senior Product Specialist
Lightspeed Commerce
11.2017 - 03.2021
Retail Frontline Support/ Senior Specialist
Lightspeed Commerce
03.2016 - 11.2017
Bachelor of Arts - Media Arts
John Abbott College
Similar Profiles
Paul LandryPaul Landry
Director, Sales Enablement at Lightspeed CommerceDirector, Sales Enablement at Lightspeed Commerce
Tom ChurchTom Church
Head of Onboarding & Professional Services EMEA at Lightspeed CommerceHead of Onboarding & Professional Services EMEA at Lightspeed Commerce
Christina SpadavecchiaChristina Spadavecchia
Senior Manager, GTM Operations, NoAm at Lightspeed CommerceSenior Manager, GTM Operations, NoAm at Lightspeed Commerce
Juan PiñaJuan Piña
Fulfillment Specialist at Lightspeed CommerceFulfillment Specialist at Lightspeed Commerce
Steve LarocheSteve Laroche
Directeur des opérations at Octane TransportDirecteur des opérations at Octane Transport