Jordan Kozar
Cambridge,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Field Marketing Sales Representative
Brookstone Windows & Doors
09.2023 - Current
- Generated leads and created brand awareness in new markets for windows and door replacement.
- Facilitated seamless transactions, boosting sales by $20k monthly acting as a vital link between buyers and sellers
- Effectively promoted products resulting in 20+ appointments per month
- Enhanced client satisfaction and loyalty by ensuring timely and informative responses to inquiries.
Public Area Attendant/Housekeeping Attendant
Pepper's Noosa Resort And Villas
03.2023 - 07.2023
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained the cleanliness of all three swimming pools on the property
- Brought items to guests on request
- Stripped and cleaned rooms to company standards
Recreation Attendant
JW Marriott The Rosseau Muskoka
05.2022 - 09.2022
- Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Sold jetskis, boat tours and watersport clinics to guests of the hotel
- Made sure all recreation stations were clean and sanitary,
Outdoor Maintenance Worker
JW Marriott The Rosseau Muskoka
05.2021 - 09.2021
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Assisted other departments when needed to
Customer Service Representative
Water Depot
02.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Assisted customers with carrying anything they could not lift out of the store
Education
First Aid And CPR
Australia Wide First Aid
Brisbane, Queensland, Australia 01.2023
Diploma - Business Marketing And Advertising
Fanshawe College of Applied Arts And Technology
London, ON04.2022
High School Diploma -
St. Benedict Catholic Secondary School
Cambridge, ON09.2020
Skills
- Safe Work Practices
- Inventory Records
- Customer Satisfaction
- Upselling Products and Services
- Lead Prospecting
- Responding to Difficult Customers
- Understanding Customer Needs
- Jobsite Safety
- Customer Service
- Team Player
- Reliable
Languages
English
Native or Bilingual
Timeline
Field Marketing Sales Representative
Brookstone Windows & Doors
09.2023 - Current
Public Area Attendant/Housekeeping Attendant
Pepper's Noosa Resort And Villas
03.2023 - 07.2023
Recreation Attendant
JW Marriott The Rosseau Muskoka
05.2022 - 09.2022
Outdoor Maintenance Worker
JW Marriott The Rosseau Muskoka
05.2021 - 09.2021
Customer Service Representative
Water Depot
02.2019 - 08.2020
First Aid And CPR
Australia Wide First Aid
Diploma - Business Marketing And Advertising
Fanshawe College of Applied Arts And Technology
High School Diploma -
St. Benedict Catholic Secondary School
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