Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Jordan Kendall

Woodland Hills

Summary

Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Fulfillment Team Lead

Target
10.2022 - 12.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Guest Services Cashier

Target
11.2019 - 10.2022
  • Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
  • Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
  • Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
  • Contributed ideas for process improvements during team meetings that led to increased efficiency and customer satisfaction.
  • Crosstrained in various areas within the organization so as to provide coverage during staff shortages or peak periods.
  • Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.

Fine Dining Server

Simply Fondue
08.2019 - 11.2019
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.

Server

Alamo Drafthouse Cinema
09.2018 - 03.2019
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Crew Member

Rgis Llc_corporate
03.2018 - 05.2018
  • I demonstrated a fast pace of counting inventory with minimal break time and little error.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Upheld high standards of productivity and quality in all areas of operations.

Ride Attendant

Six Flags Entertainment Corp.
07.2017 - 11.2017
  • Fastened patrons' safety belts and bars to prevent injuries during ride.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.

Education

GED -

Birdville High School
North Richland Hills, TX
8 2016

Skills

  • Dining customer service
  • Safe food handling
  • Cash drawer balancing
  • Liquor regulations and compliance
  • Inbound and outbound calling
  • Project management
  • Issue and conflict resolution
  • Organization
  • Team building
  • Problem resolution
  • Attention to detail
  • Conflict resolution

Accomplishments

    I have been promoted in one of my jobs not listed. When I was 16 I worked for a laser tag arena. I eventually worked myself up to being the party planner for the whole store. I was making reservations, decorating the party rooms, and handling all the interactions with the parents upon arrival. At 17 I also ran a Church's Chicken with minimal help from managers. I learned how to make deposits into the safe and how to run the store from open to close.

Education and Training

other

Timeline

Fulfillment Team Lead

Target
10.2022 - 12.2024

Guest Services Cashier

Target
11.2019 - 10.2022

Fine Dining Server

Simply Fondue
08.2019 - 11.2019

Server

Alamo Drafthouse Cinema
09.2018 - 03.2019

Crew Member

Rgis Llc_corporate
03.2018 - 05.2018

Ride Attendant

Six Flags Entertainment Corp.
07.2017 - 11.2017

GED -

Birdville High School
Jordan Kendall