Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jordan Kelly

Delta,BC

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Strong abilities to de-escalate, connect and problem solve with some of the communities most at-risk, vulnerable and challenging populations.





Overview

8
8
years of professional experience
1
1
Certification

Work History

Outreach Worker

Lookout Housing And Health Society
04.2023 - Current
  • I am part of a specialized outreach team called Surrey Street Smart , in coordination with RCMP officers, Surrey Bylaw officers and city of Surrey employees.
  • Reached out to nonprofits and other organizations to find food and shelter for at-risk individuals.
  • Advocated for client needs and funding for at-risk groups.
  • Assisted individuals with financial and housing resources.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Provided support to social service clients in navigating available resources.
  • Assisted clients living in addiction to access treatment options such as detox, treatment and or opiate replacement therapies.
  • Worked in coordination with BC Housing and completed applications with clients trying to access housing.

Community Connections Worker

Surrey Urban Mission Society
04.2021 - 04.2023
  • Used excellent de-escalating techniques, to manage both clients and staff.
  • Responded to almost 100 overdoses, successfully using Naloxone to reverse effects of opiates. As well as responding to countless first aid required incidents.
  • Complemented for using my voice and strong presence as my biggest assets.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Inventoried and ordered office supplies to maintain availability of products.

Fire Alarm Technician

CanPro Fire Protection / Fire Pro Fire Protection
01.2015 - 04.2021
    • Performed annual inspections on fire and security alarm systems.
    • Responded to maintenance calls and troubleshot devices.
    • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
    • Read and understood product manuals and blueprints.
    • Communicated effectively with customers, answering questions and concerns regarding systems.
    • Fully installed fire alarms and various security devices.
    • Demonstrated features and functionality of alarm systems to customers.
    • Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
    • Maintained accurate records of customer service calls as well as annual inspections and inputted all information into company's database.

Education

High School Diploma -

A.R. MacNeill Secondary
Richmond, BC
06.2008

Skills

  • De-escalating techniques
  • Strong presence
  • Calm presence
  • Client Intakes
  • Community Outreach Programs
  • Trauma-Informed Care
  • Application Processes
  • Strong community resource knowledge
  • Training and Development
  • Community Engagement
  • Microsoft Office
  • Correspondence and Reports

Certification

OFA lvl 1 first aid and CPR certified

Class 5 drivers license

WHIMIS 2023 certificate

Non violent crisis intervention training certificate

Trained in Incident report writing

Naloxone trained and highly experienced

Restricted and non-restricted PAL licensed

Mental health and suicide prevention studies certificate

Annual Privacy Awareness certificate

Trauma informed practices certificate


Additional Information

Level 3 Hockey and Lacrosse referee.

Youth Lacrosse coach.

Timeline

Outreach Worker

Lookout Housing And Health Society
04.2023 - Current

Community Connections Worker

Surrey Urban Mission Society
04.2021 - 04.2023

Fire Alarm Technician

CanPro Fire Protection / Fire Pro Fire Protection
01.2015 - 04.2021

High School Diploma -

A.R. MacNeill Secondary

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