Jordan Jones
Fredericton,NB
Summary
Experienced in managing daily restaurant operations while delivering exceptional customer service. Expertise in training personnel and resolving issues efficiently, fostering a positive dining experience and ensuring operational excellence.
Overview
11
11
years of professional experience
Work History
Server/Supervisor
East Side Mario's
Fredericton, New Brunswick
09.2024 - Current
- Supervised daily operations and ensured smooth service flow in a busy restaurant.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Provided exceptional customer service in fast-paced dining environment.
- Resolved guest complaints effectively to maintain positive dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, and accurately counting and securing tills.
Keyholder/Cashier
Great Canadian Dollar Store
Minto, New Brunswick
04.2023 - 08.2024
- Managed cash register operations, ensuring accuracy in cash handling.
- Maintained clean, organized checkout area to enhance customer experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers, addressing inquiries about products and services to support informed purchasing decisions.
- Organized inventory on shelves to maintain product availability.
Crew member
McDonald's
09.2020 - 08.2022
- Prepared meals and beverages following recipes and quality standards to ensure customer satisfaction
- Welcomed guests and processed orders and payments to create positive dining experiences
- Assembling orders and packaging take-out and delivery
- Maintained cleanliness of surfaces to uphold health standards and promote a safe environment
Babysitter
Babysitter
Orleans, Ontario
01.2016 - 01.2020
- Planned and supervised engaging activities, fostering creativity and development.
- Supervised children during extended periods to ensure safety and maintain engagement in activities.
- Prepared nutritious meals for children ages 1-3 to promote healthy eating habits.
Camp Counselor
Francois Dupuis
06.2019 - 08.2019
- Supervised groups of children ages 6-14 during recreational activities to ensure safety and engagement.
- Planned and coordinated inclusive games to enhance group participation and enjoyment.
- Communicated effectively with children, parents, and colleagues in French and English to foster a supportive environment.
Education
High School Diploma - Grade 12 immersion program, Academic program
St Peter Catholic High School
NB, Canada01-2022
Bachelor of Arts -
St. Thomas University
Fredericton08-2026
Skills
- Customer service
- Problem-solving
- Team collaboration
- Adaptability
- Organized
- Reliable
- Punctual
- Hardworking
- Responsible
Accomplishments
- Honor student grade 7-12
- Recipient of religious award which demonstrates my values (2017)
- Winner of the public speaking contest at Blossom Park Public School (2015)
- Member of the eco team at St Peter Catholic High School (2018-2021)
- Active participant in sports; basketball and volleyball (2014-2022)
- Member of Gloucester-Cumberland Basketball Association (2018-2021)
- More than 180 hours of volunteer hours. Example: CHEO (2018)
References
References available upon request.
Timeline
Server/Supervisor
East Side Mario's
09.2024 - Current
Keyholder/Cashier
Great Canadian Dollar Store
04.2023 - 08.2024
Crew member
McDonald's
09.2020 - 08.2022
Camp Counselor
Francois Dupuis
06.2019 - 08.2019
Babysitter
Babysitter
01.2016 - 01.2020
High School Diploma - Grade 12 immersion program, Academic program
St Peter Catholic High School
Bachelor of Arts -
St. Thomas University