Jordan Johnson
Victorville
Summary
Dynamic IT professional with a proven track record at Riverstreamz LLC, excelling in incident management and customer service. Skilled in hardware installation and troubleshooting, I enhanced network performance and user productivity while ensuring data security. Recognized for my problem-solving abilities, I consistently delivered effective solutions in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
Allied Universal Security
01.2025 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere.
- Managed inventory of lobby supplies and materials, ensuring adequate stock levels were maintained at all times for seamless daily operations.
- Participated in regular team meetings and workshops, enhancing skills and sharing best practices for continued improvement in Lobby Ambassador performance.
- Used Identification software application to ensure only authorized personal gained access to sensitive locations
- Conducted routine checks around the building to ensure protection of sensitive information
- Used and configured mobile devices and tablets
- Assisted co-workers with resetting usernames and passwords
- Monitored Security cameras and reported any suspicious activity
IT Field Service Technician ( 3 Month Contract)
Riverstreamz LLC
10.2024 - 01.2025
- Improved overall network performance by troubleshooting connectivity issues and optimizing configurations.
- Managed inventory of spare parts and equipment, ensuring availability when needed for repairs or installations.
- Ensured data security through regular backups, antivirus updates, and implementation of industry best practices.
- Established a reputation for excellent problem-solving skills by resolving challenging technical issues promptly and effectively.
- Increased user productivity by training end-users on new software applications and hardware devices.
- Repaired or Replaced faulty printers mobile devices and workstations
- Paired workstations to printers using bluetooth
- Used Chairwell Ticketing System to solve or escalate tickets to Level 2 Support
- Collaborated with Level 2 Support to troubleshoot reoccurring issues and implementing new practices to maximize efficiency
- Complied with all company safety policies when installing or repairing electrical components.
- Maximized equipment lifespan through routine maintenance checks, updates, and repairs as needed.
- Kept critical systems functional during peak business hours by performing scheduled maintenance tasks outside regular working hours.
- Diagnosed and troubleshot hardware, software and network issues.
- Implemented CoC every time I entered and departed from the worksite
Technical Support
Key Healthcare
08.2023 - 09.2024
- Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
- Configured multi Windows 11 Desktops for Clients to use for Education and Research purposes
- Blocked Websites using Content Filter/ Firewall
- Assisted Staff with Troubleshooting Company printers and scanners
- Assisted Staff with resetting Usernames and Passwords
- Provided expert technical support to researchers, optimizing equipment functionality and minimizing downtime.
- Collaborated with Lead RA in making sure applications used are user friendly and efficient for all staff
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
Education
Associate of Science - Computer Science
Santa Monica College
Santa Monica, CA06-2026
Skills
- Hardware installation
- Incident management
- Mobile device management
- Software deployment
- Security protocols
- Customer service
- TCP/IP
- Issue troubleshooting
- Ticket management
- LAN/WAN
- Microsoft office
- Windows 10
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in making sure Voting centers ran as smoothly as possible for the public casting their votes
- Won an work award for best co-worker
- Increased number of resolved job tickets by 11% over previous year.
Certification
Comptia A+ Certified
Google IT Fundamentals Certified
IBM Compeer Fundamentals Certified
Comptia Network + Certified
Languages
English
Full Professional
Timeline
Lobby Ambassador
Allied Universal Security
01.2025 - 04.2025
IT Field Service Technician ( 3 Month Contract)
Riverstreamz LLC
10.2024 - 01.2025
Technical Support
Key Healthcare
08.2023 - 09.2024
Associate of Science - Computer Science
Santa Monica College
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