Jordan Insular
Etobicoke,ON
Summary
Dynamic professional with a proven track record at Elections Ontario, excelling in user experience design and effective communication. Adept at analyzing complex data sets and resolving client issues, I leverage strong problem-solving skills to enhance service delivery and drive customer satisfaction. Committed to achieving goals and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Information Assistant
Elections Ontario
Etobicoke, Ontario
02.2025 - 02.2025
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Responded promptly to inquiries from staff members regarding issues related to information systems.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed quality control checks on completed projects before submission to management.
- Investigated and analyzed client complaints to identify and resolve issues.
- Ensured compliance with relevant regulations concerning privacy and security of data.
- Greeted customers, answered general questions and directed to appropriate locations.
- Collected, organized, analyzed, and interpreted complex data sets into meaningful reports.
- Provided technical assistance to staff and customers in using database software applications.
- Resolved problems encountered by users with the help of appropriate resources.
Sales Representative
Richard Loyd
Toronto, Ontario
07.2024 - 09.2024
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Analyzed customer feedback to improve products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Summer Camp Counselor
Richview Baptist Church/ Johnny Dawson
Etobicoke, Ontario
08.2023 - 08.2023
- Enforced camp rules and policies, maintaining a safe and respectful environment.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Documented attendance and checked on late campers.
- Met with staff to discuss rules, regulations and work-related problems.
- Developed and led team-building exercises, promoting cooperation and problem-solving skills.
- Implemented feedback mechanisms for campers and staff, continually improving camp operations.
- Communicated with other counselors to coordinate group activities.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
- Managed daily operations of recreational facilities.
- Led outdoor adventures, including hiking, kayaking, and rock climbing, ensuring safety and engagement.
- Organized and facilitated recreational activities for children of various ages.
Education
Advanced Diploma - Graphic Design
George Brown College
3 Lower Jarvis St, Toronto, ON M5A 3Y504-2027
High School Diploma -
Kipling Calegiate Institute
380 The Westway, Etobicoke06-2024
Skills
- User experience design
- Graphic design principles
- Market research
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Flexibility
- Goal setting
- Multitasking and prioritization
Affiliations
- Drawing / Design
- Barber
- Extracurricular, involved in many different types of outdoor activities
- Snowboarding, Basketball, Track and Field
- Cycling , Skateboarding
Accomplishments
- 2024 Computer Merit Award Recipient
- Honor roll student
Languages
English
Full Professional
Patois
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Art and Design, Snowboarding, Basketball, Fitness,
Timeline
Information Assistant
Elections Ontario
02.2025 - 02.2025
Sales Representative
Richard Loyd
07.2024 - 09.2024
Summer Camp Counselor
Richview Baptist Church/ Johnny Dawson
08.2023 - 08.2023
Advanced Diploma - Graphic Design
George Brown College
High School Diploma -
Kipling Calegiate Institute
Similar Profiles
Samiya ImranSamiya Imran
Information Officer at Elections OntarioInformation Officer at Elections Ontario
Will BardyWill Bardy
Information Assistant at Elections OntarioInformation Assistant at Elections Ontario
Lance KennedyLance Kennedy
Deputy returns officer/Information Assistant at Elections OntarioDeputy returns officer/Information Assistant at Elections Ontario