Jordan Hunter
Calgary,Canada
Summary
Experienced senior IT consultant who specializes in customer support and project execution. I am a dedicated and results-oriented professional. Throughout my career, I have consistently demonstrated my ability to exceed client expectations while delivering a product or service that my organization can be proud of. I thrive in fast-paced environments and am always looking for a challenge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cloud Infrastructure Consultant
Convverge
Calgary, Canada
01.2023 - Current
- Triage and ticket assessment, assignment of a queue supporting 30+ clients worldwide.
- Teams Voice Implementations: Licensing, Number Porting, Number Assignment, Auto-Attendants, Call Queues.
- Microsoft Teams Deployment, Adoption, and Administration
- SharePoint Administration: Site Build, Software Integrations, Access Control, and Data Migration.
- Completed several tenant assessments and security audits to improve our clients' security score.
- Set up and support multiple AVD environments for our clients.
- Purview: Data Loss Prevention, Insider Risk Policies, Data Classification, and Retention.
- Configured Privileged Identity Management for Just-In-Time access.
- Identity Security: Conditional Access Policies, Trusted Locations, Authentication Methods, and Strengths.
Senior End User Support Technician
TC Energy
Calgary, Canada
08.2018 - 06.2022
- C-Suite support and white glove service during pandemic.
- Tier 2/3 support for Windows 10 and M365 deployment.
- Led and created in person and virtual 'Solution Café' to allow users to get the support they need when they needed it.
- Managed 10 + major incidents as a major incident coordinator.
- Managed all AV and meeting room technology for Calgary Head Office.
Application Support Analyst
Metafore Technologies
Calgary, Canada
01.2011 - 01.2015
- Supported clients as first level support.
- Provided virtual and in person troubleshooting for key technical issues.
- Developed knowledge articles for knowledge transfer and cross training.
Education
Broadcasting Diploma -
Mount Royal University
01.2011
Skills
- Teams Administration
- Project Delivery
- Client Support
- Cloud Architecture (M365)
- Copilot for M365
- Intune
- SharePoint administration
- Microsoft Teams deployment
- Identity security
- Data loss prevention
- Exchange Administration
Certification
- AZ-900
- SC-900
- SC-300
Interests & Activities
- Our dog Herbert
- Playing Sports - Soccer and Golf are my favorites
- Time with Family and Friends
- Travelling with my wife
- Puzzles and Boardgames
Timeline
Cloud Infrastructure Consultant
Convverge
01.2023 - Current
Senior End User Support Technician
TC Energy
08.2018 - 06.2022
Application Support Analyst
Metafore Technologies
01.2011 - 01.2015
Broadcasting Diploma -
Mount Royal University
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