Jordan Hester
1060 Village Dr. Unit 104 Santa Maria
Summary
Innovative sales professional and Veterinary Technician with six years of relevant experience. Recognized for team leadership skills and dedication to excellent animal care and client service. Strives to continue learning and maximize performance.
Overview
9
9
years of professional experience
Work History
Partner Relationship Manager
Koala Health
08.2023 - Current
- Developed tailored strategies for partners to drive business growth and achieve mutual success.
- Implemented creative marketing initiatives for partners that increased brand awareness and sales opportunities.
- Cultivated trust with key stakeholders through transparency, open communication, and regular checkins.
- Maintained detailed records of partner interactions, agreements, and progress toward shared goals.
- Outbound cold calls to develop partnerships with hospitals.
Administrative Assistant and Veterinary Assistant
Animal Clinic Of Santa Maria
05.2018 - Current
- Boosted staff morale by offering constructive feedback and specific direction.
- Managed Doctor and staff scheduling
- Oversaw accounting, budgeting, and financial reporting.
- Trained new and existing employees to maximize team agility and performance.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed full mouth dental radiographs in under 30 minutes.
- Performed cytocentesis, jugular blood draws, intravenous catheters and medication administration.
- Performed dental extractions and suturing.
Veterinary Assistant
Mesa Veterinary Hospital
08.2020 - 03.2021
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Assisted veterinary surgeon in dental, spay/neuter, and mass removal surgeries and procedures.
- Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions.
- Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
- Placed catheters, Intubated patients for pre op surgery, and prepared for any procedure.
Manager
Tanners Cove
07.2016 - 06.2018
- Performed reviews assessing each employee's performance and developed improvement plans
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
- Reconciled daily sales transactions to balance and log day-to-day revenue
Cashier and Cook
Panera Bread
03.2016 - 10.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Cashier
Panda Express
02.2015 - 03.2016
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Educated customers on promotions to enhance sales
- Efficiently processed new orders, completing daily transactions with remarkable accuracy
Education
Some College (No Degree) - Registered Veterinary Technician Program
Allan Hancock College
Santa Maria, CAHigh School Diploma -
Family Partnership Charter School
Santa Maria, CASkills
- B2B Sales
- Versatile
- Performance Analysis
- Service support
- Task Prioritization
- Relationship Management
- Overcoming Objections
- Time Management
- Team Leadership
Timeline
Partner Relationship Manager
Koala Health
08.2023 - Current
Veterinary Assistant
Mesa Veterinary Hospital
08.2020 - 03.2021
Administrative Assistant and Veterinary Assistant
Animal Clinic Of Santa Maria
05.2018 - Current
Manager
Tanners Cove
07.2016 - 06.2018
Cashier and Cook
Panera Bread
03.2016 - 10.2016
Cashier
Panda Express
02.2015 - 03.2016
Some College (No Degree) - Registered Veterinary Technician Program
Allan Hancock College
High School Diploma -
Family Partnership Charter School
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