Jordan Hernandez-Hernandez

• Interviewed clients with complex barriers to employment and self-sufficiency to determine client eligibility for public assistance programs and services.
• Reviewed and analyzed client data and documentation to determine initial and continuing eligibility and confirm the provision of appropriate services under local, state, and federal criteria; screened information for accuracy; requested required documents; verified and validated data and documentation; investigated claims and documented actions.
• Performed case management functions; organized files; prepared and mailed correspondence; reviewed case information and status; updated database and ensured accuracy and completion of applications, declaration forms, and computer input; generated and processed a variety of legal documents and other related materials; compiled and analyzes statistics; worked as part of an integrated case management team.
• Provided oral interpretations for clients during interviews, successfully maintaining pace with native speakers to deliver real-time comprehension.

• Prepared and presented effective presentations to decision-makers and company stakeholders.
• Marketed a full line of imaging products (copiers, printers, and scanners), software solutions, and professional services to current customers/targeted accounts, focusing on growing the company's market share.
• Responsible for driving new business, managing existing accounts, and building a territory.
• Collaborated with team members in sales and all departments to foster a culture of open communication and world-class service.
• Met with customers to discuss and ascertain their needs, tailor solutions, and close deals.

• Used to be my summer and winter break job while I was still in college.
• Named a platinum-tier level sales leader for exceeding weekly sales expectations (5% pro-membership, 15% automatic delivery, 17% GNC brand products), helping drive monthly sales by 25% while also increasing new membership accounts by 15%.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Interacted with approximately 35 customers daily, providing nutritional guidance analyzing customers' personal goals, and upsold products based on customer's nutritional needs helping to build a strong customer base of around 1,500 weekly clients.
• Assisted in marketing efforts while building rapport with customers by promoting new promotions and special store events.

Led cross-functional teams to successfully execute complex projects on time and within budget constraints.

• Led the Operations Team for the number one student-run non-profit organization on the CSU Chico campus.
• Supervised the Operations Team in resolving any office issues, addressing customer inquiries through phone or email, designing Microsoft Word templates, arranging interviews, and opening/closing the office.
• Contributed to the transition of our organization to a hybrid structure, following a complete shift to virtual operations due to the pandemic.
• Performed a variety of leadership roles such as preparing for the semester, scheduling, as well as managing a team of four operation specialists, facilitating our staff retreat/meetings, and maintaining communication with the leadership team.
• Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
• Defined, implemented, and revised operational policies and guidelines.

• Originally, was a mentee for the Student Support Services TRIO, which supports first-generation college students.
• Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
• Encouraged students to explore age-appropriate and career-related opportunities.
• Served as a trusted advisor for first-year students transitioning into college life, aiding in acclimation processes and reducing dropout rates.
• Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Duties such as solving office problems, answering customer questions via phone call/email, creating Microsoft Word templates, scheduling interviews, and opening/closing the office.
• Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
• Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
• Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.