Summary
Overview
Work History
Certification
Timeline
Generic

Jordan Goodfellow

Stittsville,ON

Summary

Hardworking and Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender /Restaurant Shift Manager

Ridge Rock Brewing Company
05.2023 - Current
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Work most of the big sell out parties making drinks and cocktails for 100+ clie nts in an open bar setting as a single bartender.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol

Front of House Manager

Aramark
12.2023 - 08.2024
  • Direct front-of-house operations, managing seating charts and server sections to ensure optimal service efficiency and guest satisfaction.
  • Skilled in client relations, adept at resolving any issues with food or service to ensure all patrons have a positive experience, while also celebrating positive feedback.
  • Lead by example, assisting with food expediting and service bar duties as needed, emphasizing a team-supported environment that prioritizes customer satisfaction.
  • Manage a diverse team of 17 staff members, including hostesses, bartenders, and servers, fostering a supportive and efficient work atmosphere.

Realtor

Self Employed
10.2017 - Current
  • Maintained connections with clients to encourage repeat business and referrals.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised clients on market conditions and property value for informed decision-making.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions..
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

Bartender Shift Manager

The Royal Oak
08.2022 - 04.2023
  • Proficient in Opening and Closing bar
  • Selling between $1700-$3500 while doing service bar as well
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Manager on Duty during big events like St. Paddy's day!
  • Did Banking deposits and tip outs for the restaurant
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Served high customer volumes during special events, nights, and weekends.

Certification

  • Smart Serve
  • Food Handling Certification

Timeline

Front of House Manager

Aramark
12.2023 - 08.2024

Bartender /Restaurant Shift Manager

Ridge Rock Brewing Company
05.2023 - Current

Bartender Shift Manager

The Royal Oak
08.2022 - 04.2023

Realtor

Self Employed
10.2017 - Current

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Jordan Goodfellow