Jordan Gibbs
Rancho Cucamonga
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Able to make tough, difficult decisions quickly as a problem solver for amazon for over five years. Orchestrated a team of twelve+ people every single day to accomplish the goal of getting out hundreds of thousands of orders daily. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst/Outbound Problem Solver
amazon
04.2016 - 10.2023
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Trained employees on software to improve data management, monitored use and suggested improvements.
- Demonstrated ability to work calmly and effectively in fast paced environment both independently and as team leader
- Coordinated and curated associates to be able to fulfill over hundreds of thousands of customer orders daily
- With help of my team we decreased percentage of late orders during our shift from sixty-two percent to only 17% within sixty days.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Cherry Picker Operator
Saddle Creek Logistics
03.2022 - 12.2022
- Positioned boom truck and operated lift on uneven and all-terrain conditions.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
- Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel.
- Trained personnel in safe operation of cherry picker and man lifts around power lines ensuring understanding of risks associated with electricity and conductive materials.
- Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower and other factors.
- Increased performance by 10% by safely and efficiently operating heavy machinery and equipment.
Host Cashier Cook Supervisor
Boston Market
06.2022 - 01.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Associate of Arts - Sociology
University of California Riverside
Riverside, CA06.2015
Skills
- Data Synthesizing
- Time Management
- Attention to Detail
- Well Organized and Quick Learner
- Knowledge of Microsoft Word, Excel, Powerpoint
- Dependable, Hardworking and Reliable
- Team Player, Works Well Under Pressure and Works Well Independently
- Decision Making
- Attention to Detail
- Database Management
Helped create database with amazon to help identify products without labels or proper marking
Products that did not have the proper labeling, or proper stickering on said products were tossed out because items could not be sold to customers. Was on a team that helped create a database for amazon workers to be able to help identify products without the proper labeling.
Certification
Cherry Picker/ Order Picker certified
Proficient in stand up reach forklift/ sit down forklift
Timeline
Host Cashier Cook Supervisor
Boston Market
06.2022 - 01.2023
Cherry Picker Operator
Saddle Creek Logistics
03.2022 - 12.2022
Data Analyst/Outbound Problem Solver
amazon
04.2016 - 10.2023
Associate of Arts - Sociology
University of California Riverside
Cherry Picker/ Order Picker certified
Proficient in stand up reach forklift/ sit down forklift
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