Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jordan Ganley

Brantford

Summary

Reliable and friendly individual with experience in customer service, training new staff, and working with children in both one-on-one and group settings. Skilled in communication, teamwork, and creating supportive, inclusive environments. Comfortable taking leadership roles, helping others learn new skills, and providing positive, respectful support to customers and children alike.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Book Buddy

Laurier Students for Literacy
09.2025 - Current

•Book Buddies Volunteer & Executive Member, French Reading Club

• Read one-on-one with children through Book Buddies to help improve their reading skills and confidence.
• Helped lead group reading activities and discussions as part of the French Reading Club.
• Supported children with different reading levels by being patient and encouraging.
• Adjusted activities to make sure everyone felt included and comfortable participating.
• Helped create a positive and welcoming space for children to enjoy reading.

McDonalds Crew Trainer

McDonald's
08.2022 - Current
  • Train new employees and help them get comfortable with food safety, daily procedures, and their station duties.
  • Work in all areas of the restaurant, including drive-thru, front counter, grill, and kitchen prep.
  • Oversaw guest experience initiatives, including survey administration and table service order fulfillment.
  • Managed logistics and activities for family-oriented events, focusing on birthday parties and family nights.
  • Provide friendly, quick customer service, especially during busy rush periods.
  • Keep work areas clean and organized while making sure orders are accurate.
  • Support coworkers and help keep the team running smoothly during each shift.

Fresh Cut Fruit Associate

Metro Grocery Store
06.2021 - 08.2022
  • Chopped, sliced, and arranged fresh fruit and vegetables for efficient daily packaging and distribution.
  • Executed assembly of fresh fruit and vegetable trays, ensuring quality and presentation aligned with customer preferences.
  • Maintained cleanliness of dishes and prep stations to support food preparation processes.
  • Facilitated customer support by addressing questions and accommodating unique requests.

Bakery Associate

Metro Grocery Store
04.2021 - 08.2022
  • Sliced bread, organized bakery shelves, and kept work areas clean.
  • Assisted customers with cake orders and wrote personalized messages.
  • Decorated cupcakes and prepared baked goods for the display case.
  • Provided friendly and efficient customer service.
  • Trained new associates on bakery procedures, equipment operation, and customer service best practices.

Camp Counselor

Clarkson Community Church
06.2019 - 08.2019
  • Planned and facilitated daily activities that combined learning, creativity, and enjoyment in a camp environment.
  • Built positive relationships with campers while promoting social, emotional, and developmental growth.
  • Assisted children with disabilities by modifying activities to ensure inclusivity and safety for all participants.
  • Supported positive behavior through patience, encouragement, and respectful communication.
  • Collaborated with a team of counselors to foster a welcoming and engaging camp atmosphere.

Education

Bachelor of Arts - Youth And Children Studies

Wilfrid Laurier University
Brantford, ON
04-2027

High School Diploma -

Brantford Collegiate Institute
Brantford, ON
06-2023

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Time management

Languages

English
French

Certification

  • DELF B1-French Ministry for National Education 2023
  • French Immersion Certificate


Timeline

Book Buddy

Laurier Students for Literacy
09.2025 - Current

McDonalds Crew Trainer

McDonald's
08.2022 - Current

Fresh Cut Fruit Associate

Metro Grocery Store
06.2021 - 08.2022

Bakery Associate

Metro Grocery Store
04.2021 - 08.2022

Camp Counselor

Clarkson Community Church
06.2019 - 08.2019

Bachelor of Arts - Youth And Children Studies

Wilfrid Laurier University

High School Diploma -

Brantford Collegiate Institute
Jordan Ganley