Jordan Flores
Tracy
Summary
Hardworking and dependable college student with over 3 years of experience in customer service, food service, and front-desk positions. Experienced in assisting guests and residents, handling multiple tasks, preparing orders, answering phone calls, and working in fast-paced environments. Skilled in communication, time management, problem-solving, and staying organized under pressure. Strong ability to work with a team while also handling responsibilities independently. Known for being approachable, patient, and willing to help wherever needed. Seeking to bring my strong work ethic and positive attitude to a new opportunity.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Expo
Mama Chay's
Tracy, CA
05.2026 - Current
- Led expo operations for a family-owned food business, ensuring smooth workflow
- Greeted guests warmly, addressing additional requests to enhance customer experience.
- Expedited orders efficiently during rush periods, maintaining accuracy and organization
- Facilitated communication with kitchen staff, ensuring timely food preparation for smooth service.
- Prepared and bagged food rapidly to support efficient high-volume service.
- Thrived in a fast-paced environment by maintaining composure and efficiency under pressure
Server/Waiter
Brookdale Senior Living
Tracy, CA
04.2026 - 08.2026
- Demonstrated attentive listening when taking orders, ensuring resident satisfaction
- Improved order accuracy by memorizing resident preferences and regular preferences, improving service speed and accuracy
- Delivered meals door to door, ensuring timely and accurate service
- Multitasked efficiently throughout the dining room to meet resident needs promptly
- Maintained professionalism by handling challenging situations with empathy and composure
- Memorized and prepared drinks and meals for regular residents
- Washed dishes and returned them to designated stations, supporting kitchen operations
- Deep cleaned the kitchen by wiping down surfaces, mopping, vacuuming, and sweeping to maintain hygiene standards
Concierge/Receptionist
Brookdale Senior Living
Tracy, CA
04.2025 - 08.2026
- Welcomed guests warmly, fostering a positive and inviting community atmosphere
- Assisted senior residents by fulfilling requests promptly, enhancing resident satisfaction
- Lifted and delivered heavy packages daily, ensuring organized and timely distribution to residents.
- De-escalated conflicts through active listening and understanding, fostering better resident relations.
- Assisted visitors, answered phone calls, and coordinated with managers to maintain smooth operational flow.
- Processed and managed daily faxing and printing of documents, maintaining administrative efficiency
- Scheduled and coordinated transportation for residents throughout the week, ensuring timely arrivals
Doordash Driver
DoorDash
San Jose, CA
03.2022 - 04.2024
- Delivered reliable and friendly service to enhance customer satisfaction.
- Developed time management skills, ensuring deliveries were completely accurate and on time.
- Communicated proactively with customers regarding delays or changes to enhance transparency.
- Managed own schedule and stayed productive without needing supervision.
Education
Bachelor of Science - Kinesiology
San Jose State University
San Jose, CA12-2027
High School Diploma -
Millennium High School
Tracy, CA05-2023
Skills
- Order management
- Guest service
- Order management
- Time management
- Strong organization
- Cash Handling
- Teamwork and collaboration
- Team member training
- Problem-solving
- Strong work ethic
- Friendly, positive attitude
- Exceptional cccccccustomer service
Certification
Driver's License
Timeline
Expo
Mama Chay's
05.2026 - Current
Server/Waiter
Brookdale Senior Living
04.2026 - 08.2026
Concierge/Receptionist
Brookdale Senior Living
04.2025 - 08.2026
Doordash Driver
DoorDash
03.2022 - 04.2024
Bachelor of Science - Kinesiology
San Jose State University
High School Diploma -
Millennium High School