Jordan Fedosenko
New Westminster,BC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor, Guest Experience
Vancouver Airport Authority
Richmond, BC
02.2022 - Current
- Act as a point of contact for all passenger related movement.
- Accountable for the day-of operation and delivery of the Guest Experience program
- Providing day-of leadership to more than 35 Guest Experience team members on shift
- Resolve customer complaints and adjust policies to meet changing needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintain a high level of readiness for emergencies, IRROPS, and passenger conflict.
- Responsible for VIPs travelling through YVR such as premiers, diplomats, or other foreign and domestic dignitaries.
- Establish and enforce clear goals to keep employees working collaboratively.
- Provide ongoing training to address staff needs.
- Comply with company policies, objectives and communication goals.
- Work closely with different airport tenants such as; United States Border Protection, Canada Border Services Agency, and others.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Developed position rotation to support continuous improvement and operational needs.
- Created training manuals for employees to use as reference guide.
Airfield Operations Specialist
Vancouver Airport Authority
Richmond, BC
05.2021 - 02.2022
- Enforce YVR policies and regulations upon all working airside parties such as ; Ground handlers, airlines, and other contractors.
- Control and mitigate Foreign object debris (FOD) on the apron as well as on all runways and taxiways.
- Communicate and work with other airside / operational departments at YVR such as Airside Safety Officers , Dispatchers, and Airfield Lighting.
- Operate and drive vehicles in all weather conditions.
- Provide snow and ice control through the use of aviation specific equipment and de-icing chemicals.
- Provide assistance with other operational needs such as contractor escorting and aircraft incidents.
- Responded to emergent situations regarding ground operations to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Respond to flood emergency calls by deploying water pumps and flood mitigation equipment around critical areas.
- Coordinate runway, taxiway, and apron closures with all responsible parties.
Airport Operations Specialist
City of Abbotsford
Abbotsford, BC
03.2020 - 05.2021
- Conduct airfield inspections and report conditions through the use of NOTAMs.
- Tend to the needs and inquiries of airport tenants.
- Control and mitigate Foreign object debris (FOD).
- Accountable for day-of operations at Abbotsford International Airport.
- Developed specific aviation related documents such as YXX ATDs, Bird and Wildlife Plan, and SNIC operations plan.
- Terminal duties such as guest conflict resolution, airline inquires, and guest traffic management.
- Wrote reports outlining results to facilitate airport management decision making.
- Served as liaison between certain City departments to implement new improvement plans and changes. Eg. Between Airport - Stores or Airport - Public Works Yard.
- Act as the main point of contact for all airport tenants such as; CATSA, Canada border services, ground handlers, and airlines.
- Initiated emergency response protocols when needed.
- Assisted with emergency response and evacuations.
- Identified areas where improvements could be made within airport operations processes or procedures.
Airport Ground Operations Supervisor
RS & Associates
Abbotsford, BC
04.2017 - 03.2020
- Managed a diverse crew of 5-10 people for airport ‘Ramp’ operations.
- Performed ramp duties such as LAV services, GPU, Airstart, Aircraft Marshalling and de-icing.
- Assigned junior managerial roles such as task assigning and crew scheduling.
- Collaborated with tenants and internal departments to maintain smooth and efficient daily operations.
- Developed and managed personnel training programs.
Education
Master of Business Administration - Aviation Management
Frankfurt University of Applied Science
Frankfurt, Germany12.2024
Bachelor of Arts - Political Science
University of The Fraser Valley
Abbotsford, BC06.2022
Study Abroad -
University of Münster
Münster12.2018
Skills
- Leadership
- Supervision
- Customer service
- Training & Development
- Organizational skills
- Planning
- Emergency Response
- Decision-making
Certification
- Restricted Radio Operator Certificate - Aeronautical.
- Occupational First Aid - Level 1
- YVR 'Airside Vehicle Operations Permit' - D
- BC - Class 3 drivers license with air brake endorsement.
- YVR 'Restricted Access Identification Card' holder
- IATA Certificate - Safety Management Systems (Singapore)
- Incident Command 100
Languages
- English - (Native)
- German - (Working) B2 on the European language scale
Timeline
Supervisor, Guest Experience
Vancouver Airport Authority
02.2022 - Current
Airfield Operations Specialist
Vancouver Airport Authority
05.2021 - 02.2022
Airport Operations Specialist
City of Abbotsford
03.2020 - 05.2021
Airport Ground Operations Supervisor
RS & Associates
04.2017 - 03.2020
Master of Business Administration - Aviation Management
Frankfurt University of Applied Science
Bachelor of Arts - Political Science
University of The Fraser Valley
Study Abroad -
University of Münster
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