Jordan FANCEY
Hamilton,ON
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of privacy and confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer
First Candian Title
04.2021 - Current
- Followed appropriate procedures to keep information confidential.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Resolved problems, improved operations and efficiency.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Made detailed reports to track trends and keep management informed.
- Recognized and corrected discrepancies on completed paperwork.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept office supplies well organized and sufficiently stocked.
Lending Specialist
Fairstone Financial Inc
10.2018 - 04.2021
- Account management and clientele services.
- Managed daily office operations and maintained accurate records for all business supplies and office asset management.
- Specialized in collections services and selling secured and unsecured loans to clientele.
- Proactive marketing to potential clients by seeking out and pursuing various leads.
- Analyzed financial statements of each client to determine optimal strategies to meet their financial objectives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Developed prospects for new loans by conducting 300+ cold calls weekly
Sales Contractor
Combined Insurance
09.2017 - 10.2018
- Used strong communication and negotiation skills to sell insurance policies to clients.
- Maintained familiarity with variety of insurance policies and coverages.
- Met and frequently exceeded financial objectives of represented clients.
- Assessed the risk tolerance and financial situations of clients to provide the best policies possible.
- Used problem solving skills to address and resolve client concerns.
Sales Associate
EB Games
10.2014 - 02.2017
- Provided for customers by helping them in a timely manner, making sure that they were satisfied before leaving the store.
- Managed new merchandise deliveries, ensuring they were carried out efficiently and accurately.
- Organized store items strategically for display.
- Recognized for knowledge and understanding of operations, selling requirements, and managerial duties.
Education
Certified - Medical Terminology 1 & 2
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2021
Skills
- Average 55wpm typing speed
- Microsoft Office proficiency
- Office administration
- Account management
- Efficient and accurate
- Problem solving skills
- Confidentiality and privacy
- Multi-line phone systems
- Patient demographics
- Appointment scheduling
- Excellent work ethic
Certification
FSCO Mortgage Agent/ Broker Licence #M19000194
Medical Terminology 1 & 2 certificate
Additional Information
All references are available upon request.
Timeline
Quality Assurance Officer
First Candian Title
04.2021 - Current
Lending Specialist
Fairstone Financial Inc
10.2018 - 04.2021
Sales Contractor
Combined Insurance
09.2017 - 10.2018
Sales Associate
EB Games
10.2014 - 02.2017
Certified - Medical Terminology 1 & 2
Mohawk College of Applied Arts And Technology