Jordan Falls
Whitby
Summary
Accomplished Senior Processing Officer with a proven track record at the Ministry of Labour, showcasing exceptional document evaluation and critical thinking skills. Expert in agency collaboration and fraud detection, exceeding processing targets by over 30%. Renowned for transforming challenges into opportunities, ensuring program integrity and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Processing Officer / Investigator Analyst
Ministry of Labour, Immigration, Training and Skills Development
09.2023 - Current
- Thoroughly reviewing applications received at both the assessment stage and decision stages of processing
- Confirming and verifying documents provided meet the guidelines of the OINP
- Rendering decisions based on relevant legislation and program guidelines to determine if an applicant is eligible for nomination under the OINP
- Communicating with applicants and third parties when document or verification needs to be provided
- Consulting with colleagues and management to determine if an application may have integrity concerns and issues while determining what appropriate action is required (ie fraudulent documentation, etc) and refer to program integrity unit
- Ability to process and exceed targets for monthly processing reports of 3.5 applications per day
- Reviewing requests for applicants requiring extensions of nomination and determining is criteria has been met to do such
- Use of Microsoft Suite programs such as Outlook, Word, Teams and Excel to complete tracking spreadsheets, organize
- Report software program (CMOD) related issues to staff in order to improve program efficiencies
Granting & Intake Case Manager
Ministry of Children, Community and Social Services
Toronto, Canada
01.2016 - 01.2023
- Following ministry guidelines to evaluate applicant’s financial eligibility for potential ODSP clients, reviewing their income, asset and family status to determine if a client will be eligible for the program in 15 business days or less
- Meeting/contacting a caseload of over 400 clients who inquire about their support from ODSP and address/educate on questions/concerns they may have regarding their eligibility
- Completing 'Welcome to ODSP,' providing program information, ensuring proper documents such as consents are signed and added to client’s file
- Updating/inputting client information into Social Assistance Management System (SAMS) computer program such as income, applications for benefits offered through the program
- Making objective decisions based on business procedures, legislation, and directives
- Providing referrals to specific programs offered through other government agencies such as municipal programs through Ontario Works to assist with emergency issues such as evictions, utility shut-off notices
- Submitting requests to the financial services unit for payment recalls
- Tracking payments issued to third parties such as landlords and medical suppliers
- Completion of internal reviews submitted by clients involving investigating and requesting evidence to substantiate a client’s complaint within 15 days of being assigned
Direct Support Professional, Residential Program
KW Habilitation
Kitchener, Canada
01.2013 - 01.2016
- Supported adults with developmental disabilities in a group living environment, including those with a dual diagnosis
- My responsibilities included administering medications, assisting residents with meal planning and grocery shopping, transporting residents safely to recreational outings in the community, updating resident financial information and budgeting cash on hand, teaching advocacy skills, maintaining daily documentation
- Completed individualized plans for residents and established yearly goals including employment, finances, and personal goals that work towards their independence
- Proficient verbally deescalating residents with agitated behaviours through use of counselling skills in order to keep all residents and staff safe and maintain positive relationships
- This also included educating and promoting self-advocacy to residents
- Maintained contact with family members, healthcare professionals and others to ensure all of the residents’ needs are being met and addressed
- Planned and organized monthly staff meetings, including setting an agenda and documenting meeting minutes
Dining Services Manager / Cook
White Cliffe Terrace Retirement Residence
Courtice, Canada
01.2008 - 01.2012
- Planned and executed special dinner and marketing events for residents and potential residents
- Additionally, implemented new and innovative staggered dining program to residents and dietary staff
- Addressed any resident concerns/suggestions at monthly resident food council meetings
- Efficiently completing weekly food orders through online ordering software, dietary staff scheduling, new dietary staff orientation and monthly food purchase journals
- Toured and met with new residents to develop and coordinate their diet needs and possible restrictions and familiarize them with pertinent information regarding the dietary department
Education
Social Service Worker Diploma - with Distinction
Conestoga College
Kitchener, ON01.2014
Food and Nutrition Management Certificate - with Honours
George Brown College
Toronto, ON01.2010
Chef Training Certificate - with Honours
George Brown College
Toronto, ON01.2007
Skills
- Deadline management
- Agency collaboration
- Transaction review
- Document processing
- Application processing
- Document verification
- Information management
- Document evaluation
- Interviewing skills
- Problem-solving aptitude
- Teamwork skills
- Application review
- Organizing and prioritizing work
- Fraud detection
- Critical thinking
Certification
- Voluntary Completion of Implicit Bias Testing
- ODSP Recovery and Renewal Engagement Participant
- Anti-Black Racism Training
- Supportive Approaches Through Innovative Learning Training (SAIL)
- Presenter for ODSP Information Sessions in Public Settings
- Tester for new ODSP mobile/tablet online application
- Indigenous Cultural Safety Training
- Applied Behavioural Analysis Principles (Regional Support Associates)
- Non-Violent Crisis Intervention Training Certification
- Safe TALK Suicide Awareness Training Certification
- Valid G Driving License
- OSSD
References
Available upon request.
Timeline
Senior Processing Officer / Investigator Analyst
Ministry of Labour, Immigration, Training and Skills Development
09.2023 - Current
Granting & Intake Case Manager
Ministry of Children, Community and Social Services
01.2016 - 01.2023
Direct Support Professional, Residential Program
KW Habilitation
01.2013 - 01.2016
Dining Services Manager / Cook
White Cliffe Terrace Retirement Residence
01.2008 - 01.2012
- Voluntary Completion of Implicit Bias Testing
- ODSP Recovery and Renewal Engagement Participant
- Anti-Black Racism Training
- Supportive Approaches Through Innovative Learning Training (SAIL)
- Presenter for ODSP Information Sessions in Public Settings
- Tester for new ODSP mobile/tablet online application
- Indigenous Cultural Safety Training
- Applied Behavioural Analysis Principles (Regional Support Associates)
- Non-Violent Crisis Intervention Training Certification
- Safe TALK Suicide Awareness Training Certification
- Valid G Driving License
- OSSD
Social Service Worker Diploma - with Distinction
Conestoga College
Food and Nutrition Management Certificate - with Honours
George Brown College
Chef Training Certificate - with Honours
George Brown College
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