Jordan Dupuis
Cobden,Ontario
Summary
Adept Field Service Technician with a proven track record at Bell Canada, excelling in troubleshooting and repair alongside exceptional customer service. Leveraged problem-solving and teamwork to enhance service delivery, achieving high client satisfaction. Skilled in both technical diagnostics and fostering team growth, consistently surpassing performance expectations without compromising safety.
Overview
4
4
years of professional experience
Work History
Field Service Technician
Bell Canada
01.2022 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Climbed telephone poles safely using Ladders and Spurs
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Followed safety procedures to avoid injuries in field.
Arbourist
Davey Tree Expert Co. of Canada
05.2024 - 07.2024
- Felled trees carefully to avoid damage to property and landscape.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Maintained work vehicles and equipment.
- Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
- Trimmed and removed tree limbs in contention using safety measures.
- Maintained and operated wood chipper safely to minimize accidents and keep equipment properly functioning.
- Used a combination of Bucket truck and Spur Climbing to perform tree maintance
Technician
The Weed Man
07.2020 - 11.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Sprayed pesticides to reduce unwanted weeds on customers properties.
Landscaper
Mcrea's Excavating
04.2020 - 07.2020
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Installed and repaired septic systems
- preformed traffic control for serval different road projects
Education
High School Diploma -
Saint Joseph Catholic High School
Renfrew, ON06.2020
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Training and mentoring
- Repair and Installation
- Heavy Lifting
- Electrical Troubleshooting
Languages
English
Full Professional
Timeline
Arbourist
Davey Tree Expert Co. of Canada
05.2024 - 07.2024
Field Service Technician
Bell Canada
01.2022 - Current
Technician
The Weed Man
07.2020 - 11.2021
Landscaper
Mcrea's Excavating
04.2020 - 07.2020
High School Diploma -
Saint Joseph Catholic High School
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