Summary
Overview
Work History
Education
Skills
Key Skills And Certificates
References
Timeline
Generic

Jordan Duncan

Kanata,Canada

Summary

Focused on delivering exceptional service and care to enhance client well-being and satisfaction. Proven ability to communicate effectively with clients in both personal and professional settings. Aiming for growth in a field that prioritizes compassion, teamwork, and quality of care.

Overview

14
14
years of professional experience

Work History

Manager - Customer Service, Social Media

Global Pet Foods
Kanata, Canada
04.2021 - Current
  • Maintained client privacy while updating records effectively.
  • Welcomed and assisted customers with comprehensive knowledge of pet brands and products.
  • Participated in monthly training to enhance expertise in pet nutrition and management.
  • Executed clerical tasks, including inventory management and supply ordering.
  • Ensured staff punctuality, managed distribution orders, and upheld customer service excellence.
  • Created engaging content for all social media platforms to boost audience interaction.
  • Developed and implemented strategic plans to meet business objectives efficiently.

Intermediate Hair Stylist, Secondary Receptionist

Jask Salon & Day Spa
Stittsville, Canada
09.2016 - 08.2021
  • Delivered client-centered service through advanced technology to enhance satisfaction.
  • Managed bookings, cancellations, and appointment reminders for over 40 guests.
  • Educated clients on hair care products and maintenance techniques for longevity.
  • Scheduled and conducted one-on-one consultations with guests to personalize services.
  • Sanitized workstations and salon equipment to uphold safety standards.
  • Maintained awareness of current trends to improve professional expertise and meet diverse needs.
  • Promoted retail products by educating guests on at-home style maintenance.

Head Cashier, Server, Bartender, Stand Lead

Canadian Tire Center
Ottawa, Canada
10.2011 - 07.2017
  • Delivered efficient service in fast-paced environment while processing customer orders.
  • Balanced cash registers upon opening and closing to ensure accuracy.
  • Trained new employees on cash register operations, stock procedures, and customer service protocols.
  • Managed stock levels at beginning and end of shifts to maintain inventory accuracy.

Education

Hairstyling Diploma -

Algonquin College
Ottawa
01.2017

Secondary School Diploma -

Holy Trinity Catholic High School
Ottawa
01.2013

Skills

  • Communication skills
  • Time management
  • Leadership abilities
  • Project coordination
  • Adaptability
  • Critical thinking

Key Skills And Certificates

  • Communication
  • Time Management
  • Leadership
  • Project Management
  • Adaptability
  • Critical thinking
  • Pet First Aid & CPR - Red Cross, Ottawa

References

Available upon request.

Timeline

Manager - Customer Service, Social Media

Global Pet Foods
04.2021 - Current

Intermediate Hair Stylist, Secondary Receptionist

Jask Salon & Day Spa
09.2016 - 08.2021

Head Cashier, Server, Bartender, Stand Lead

Canadian Tire Center
10.2011 - 07.2017

Hairstyling Diploma -

Algonquin College

Secondary School Diploma -

Holy Trinity Catholic High School

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Jordan Duncan