Jordan Dionne
Edmonton,Canada
Summary
With over 17 years of experience in customer service and 7+ years as a Security Supervisor, I have demonstrated expertise in managing security teams, ensuring safety, and maintaining strong client relations. Recognized for my leadership, risk management, and problem-solving abilities, I am equipped with a diverse skill set ready to be applied to new challenges in the security industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Security Supervisor
Paladin Security
Edmonton, Canada
02.2023 - Current
- Team Leadership & Oversight: Directing and managing daily duties for a team of 8 Security Agents and 4 Supervisors, ensuring smooth operations and optimal performance.
- Health & Safety Management: Serving as the on-site Health & Safety Representative, continuously monitoring and auditing for potential safety hazards, and implementing corrective measures to maintain a safe environment.
- Fire Safety Expertise: Acting as Assistant Chief Fire Warden, responsible for reviewing and updating monthly Fire Safety plans, as well as coordinating fire evacuation routes and procedures.
- Client Relations & Communication: Collaborating closely with Property Management to address client needs and concerns, fostering strong and effective relationships.
- Security Investigations: Leading and conducting sensitive security investigations, ensuring discretion and thoroughness in resolving issues.
- Training & Development: Designing and implementing comprehensive training and development plans for Security Agents, focused on enhancing skills and ensuring adherence to company protocols.
- Performance Management: Conducting regular performance reviews, providing feedback and guidance to improve agent productivity and performance
- Scheduling & Resource Allocation: Overseeing all scheduling for the site, ensuring appropriate staffing levels and efficient use of resources.
- Access Control Administration: Managing the card access system using the Gallagher card access system, maintaining strict access controls and security measures.
- Reporting & Documentation: Preparing and organizing detailed reports on security operations, safety audits, and incident investigations, ensuring accurate and timely documentation.
Senior Security Supervisor
GardaWorld
10.2022 - 01.2023
Security Supervisor
GardaWorld
12.2019 - 10.2022
Security Supervisor
Securiguard
02.2017 - 12.2019
Security Agent
Securiguard
05.2016 - 02.2017
Backstage Support Services
01.2016 - 02.2017
Lead Detailer
Herbers Auto Body
07.2014 - 05.2016
Education
Diploma - Police Foundations
Humber Polytechnic
Toronto, ON02-2025
Certificate - Emergency Response Career Pathways
Centre High Campus
Edmonton, AB06-2014
High School Diploma -
Holy Trinity Catholic High School
Edmonton, AB06-2013
Skills
- Leadership and Supervision
- Security Operations Management
- Occupational Health and Safety
- Training and Development
- Fire Safety Planning
- Customer Service Excellence
- Risk Assessment & Mitigation
- Crisis Management & Emergency Response
- Conflict Resolution
- Problem Solving & Critical Thinking
- Security Technology Proficiency
- Microsoft Office Proficiency
Certification
- Class 5 License
- Alberta Security License
- Standard First Aid & AED / CPR Level C
- WHMIS 2015
- M.O.A.B. (Management of Aggressive Behavior)
- Leadership and Development Certificate
- Bronze Medallion
- Firearms License (Restricted & Non-Restricted)
Obtained in 2014 – Currently Expired
Accomplishments
- Employee of the Month
GardaWorld (February 2019) - "I Believe I Can Make a Difference" Award
Securiguard (2018)
Affiliations
- Gaming & Technology enthusiast
- Enjoy watching MMA/UFC events
- Golf
- Family Time
References
References available upon request.
Timeline
Senior Security Supervisor
Paladin Security
02.2023 - Current
Senior Security Supervisor
GardaWorld
10.2022 - 01.2023
Security Supervisor
GardaWorld
12.2019 - 10.2022
Security Supervisor
Securiguard
02.2017 - 12.2019
Security Agent
Securiguard
05.2016 - 02.2017
Backstage Support Services
01.2016 - 02.2017
Lead Detailer
Herbers Auto Body
07.2014 - 05.2016
Diploma - Police Foundations
Humber Polytechnic
Certificate - Emergency Response Career Pathways
Centre High Campus
High School Diploma -
Holy Trinity Catholic High School
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