Jordan Cua
San Clemente
Summary
Dynamic leader with a proven track record at Incendo LLC, excelling in project management and client relationship strategies. Enhanced customer retention and increased revenue by identifying new business opportunities. Known for excellent listening skills and resolving issues promptly, driving organizational success through strategic insights and effective communication.
Overview
15
15
years of professional experience
Work History
Chief Business Development Officer
Incendo LLC
02.2025 - Current
- Provided executive-level leadership during periods of organizational change, maintaining morale and productivity among employees.
- Improved customer retention rates by implementing comprehensive client relationship management strategies.
- Evaluated emerging industry trends to inform business strategy adjustments proactively.
- Increased revenue by identifying and pursuing new business opportunities in various industries.
Network Administrator
Beverage Visions LLC
09.2021 - 02.2025
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
- Backed up company data to distributed storage centers to avoid massive data loss.
Network Administrator
Aseptic Technology LLC.
09.2015 - 10.2021
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
IT Technician
Aseptic Technology LLC.
08.2014 - 09.2015
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Customer Account Manager
Flavors Inc.
11.2011 - 07.2014
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
Marketing Assistant
Merrill Lynch
03.2010 - 11.2011
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Education
Business Administration
Concordia University, Irvine
Irvine, CA04-2010
Associate of Arts - Computer Science
Concordia University, Irvine
Irvine, CA04-2010
Skills
- Willingness to learn
- Excellent listening skills
- Project management
- Ability to Multi-task effectively
- Resolve Issues in a timely matter
Timeline
Chief Business Development Officer
Incendo LLC
02.2025 - Current
Network Administrator
Beverage Visions LLC
09.2021 - 02.2025
Network Administrator
Aseptic Technology LLC.
09.2015 - 10.2021
IT Technician
Aseptic Technology LLC.
08.2014 - 09.2015
Customer Account Manager
Flavors Inc.
11.2011 - 07.2014
Marketing Assistant
Merrill Lynch
03.2010 - 11.2011
Business Administration
Concordia University, Irvine
Associate of Arts - Computer Science
Concordia University, Irvine
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