Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Cotton

Roseville

Summary

Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Bartender and Server Trainer

Lazy Dog Restaurant & Bar
06.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Certified Server Trainer

Studio Movie Grill
04.2018 - 06.2020
  • Educated bartenders, clerks and servers on responsible service protocols.
  • Contributed to restaurant success by sharing expertise in upselling techniques, resulting in increased average check amounts.
  • Demonstrated skill detecting altered or false identifications prior to serving patrons.
  • Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
  • Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.

Education

Allied Health

Sierra College
Rocklin, CA

High School Diploma -

Oakmont High School
Roseville, CA
05.2019

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Patience and Tolerance
  • Engaging personality
  • Responsible Alcohol
  • Payment Processing
  • Memory retention
  • New Hire Training
  • Salesmanship
  • Fast Learner
  • Relationship Building
  • Stamina and Endurance
  • Good Conversationalist
  • Banquet Events
  • Clear and effective communication

Timeline

Bartender and Server Trainer

Lazy Dog Restaurant & Bar
06.2020 - Current

Certified Server Trainer

Studio Movie Grill
04.2018 - 06.2020

Allied Health

Sierra College

High School Diploma -

Oakmont High School

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Jordan Cotton