Jordan Cooper
Oceanside
Summary
Highly motivated team member with expertise in customer service and team collaboration, on the floor, behind the bar, and serving. Demonstrated ability in managing time effectively while addressing customer inquiries and enhancing guest experiences. Committed to delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sunshine & Semolina (pop-up)
Los Angeles
04.2026 - 04.2026
- Delivered exceptional customer service in high-volume pop-up dining environment, enhancing guest satisfaction.
- Took accurate food and drink orders from customers promptly.
- Delivered food and beverages efficiently to ensure timely service.
- Maintained cleanliness of tables, utensils, and dining spaces throughout service.
- Coordinated with kitchen staff during peak hours to streamline operations and maintain service quality.
- Resolved customer inquiries and concerns promptly, improving overall guest experience.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Welcomed guests to the dining area and offered them menus to review.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
Busser/Barback
Amalfi
Oceanside
10.2025 - 04.2026
- Cleaned and organized dining areas to maintain a welcoming atmosphere.
- Assisted servers by delivering food and beverages efficiently.
- Removed used dishes and utensils from tables promptly.
- Refreshed table settings to ensure readiness for new guests.
- Supported kitchen staff by restocking supplies as needed.
- Collaborated with team members to enhance service flow during busy hours.
- Maintained cleanliness of service areas, including floors and countertops.
- Followed health and safety guidelines to ensure a safe dining environment.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Actively assisted coworkers during peak hours to improve service efficiency.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Provided assistance to other bussers or waitstaff when needed.
- Provided quick and efficient clearing of tables between courses.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Restocked dining room with plates, glassware, and utensils.
- Assisted bartenders in preparing drinks and serving customers efficiently.
- Ensured bar area cleanliness and adherence to sanitation standards for safe customer service.
- Stocked shelves with beer, wine, and spirits to meet customer demands.
- Organized glassware and utensils for efficient access during peak service periods.
- Collaborated with team members to streamline bar operations and improve service delivery.
- Provided excellent customer service by engaging patrons in a friendly manner.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Restocked ice and prepared garnishes for drinks.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Sliced and pitted fruit used to garnish drinks.
- Set up glassware for customers in anticipation of drink orders.
Advisor/Sales Representative
Legion M
Los Angeles
06.2023 - 08.2025
- Engaged customers by leveraging product knowledge and delivering personalized service to enhance satisfaction.
- Demonstrated products and explained features to enhance customer understanding.
- Collaborated with marketing teams to develop promotional strategies and campaigns.
- Built strong client relationships that fostered loyalty and encouraged repeat business.
- Trained new sales staff on product offerings and customer engagement techniques.
- Identified new growth opportunities by targeting untapped markets and niches.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Replenished and arranged items to maintain appearance.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified potential security threats in the store to ensure a safe environment.
Crewman
Islander Charters
San Diego
06.2022 - 07.2023
- Assisted with boat preparations and safety checks before each charter trip.
- Ensured safe and efficient boarding and disembarking for customers.
- Communicated with team members to ensure smooth operations during charters.
- Provided excellent customer service by answering questions and addressing concerns.
- Worked with crew to improve guest experience during charters.
- Followed all company policies related to sanitation practices when handling food items.
- Delivered meals in a timely manner while adhering to safety guidelines.
- Conducted daily cleaning tasks including washing dishes, sanitizing surfaces, and organizing storage areas.
- Loaded delivery vehicles with prepared food items for transport to designated locations.
Athletic Event Staff Member
California Lutheran University
Thousand Oaks
07.2022 - 09.2022
- Prepared and arranged event materials and equipment to support smooth execution of athletic events.
- Facilitated event setup, ensuring all equipment was properly positioned and operational.
- Coordinated with team members to manage logistics and operations effectively.
- Provided information to attendees about event schedules and facilities.
- Maintained cleanliness and order of event spaces throughout all phases of activities.
- Collaborated with staff to ensure compliance with university event policies.
Education
Biological Sciences
Miracosta College
Oceanside, CA12-2026
Skills
- Hospitality service expertise
- Drink service
- Food delivery
- Sales techniques
- Customer service
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Stress management
Certification
- Basic Life Support (BLS) trained
Timeline
Server
Sunshine & Semolina (pop-up)
04.2026 - 04.2026
Busser/Barback
Amalfi
10.2025 - 04.2026
Advisor/Sales Representative
Legion M
06.2023 - 08.2025
Athletic Event Staff Member
California Lutheran University
07.2022 - 09.2022
Crewman
Islander Charters
06.2022 - 07.2023
Biological Sciences
Miracosta College