Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Timeline
Generic

Jordan Chowen

Windsor,NS

Summary

Dedicated professional with a strong background in public service, recognized for a positive approach to challenges and a commitment to fostering meaningful connections. Experienced in leadership, strategic planning, and enhancing client experiences. Lifelong learner with a Bachelor of Business Administration, committed to continuous growth and impactful service.

Overview

11
11
years of professional experience

Work History

Volunteer and Outreach Officer

Canada Revenue Agency (CRA)
10.2021 - Current
  • Engage external stakeholders (organizations that share a common goal, community organizations that serve the public, and volunteers) in Outreach activities and, when appropriate, recruit them to participate in the Community Volunteer Income Tax Program (CVITP), or Volunteer Program in Québec.
  • Plan, organize and deliver CVITP and Outreach programs and make sure they align with CRA's national priorities.
  • Support, guide, and provide training to organizations and volunteers so that taxpayers gain access to, and continue to receive, the government credits and benefits designed to support them.
  • Identify and report on emerging trends or issues.
  • Travel on a regular basis to engage external stakeholders.

Collections Contact Officer

Canada Revenue Agency (CRA)
09.2018 - 10.2021
  • Initiate contact with taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding amounts and resolve/refer compliance issues for an assigned workload.
  • Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events.
  • Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency's interests.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Financial Advisor

Scotiabank
12.2017 - 09.2018
  • Took proactive approaches to discovering the clients needs, and listening to understand what they are asking for.
  • Built financial plans using a holistic approach to help them achieve their goals.
  • Nurtured strong, long-standing relationships.
  • Focused on developing, retaining and growing the branch business by delivering and surpassing both individual and team target goals.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Financial Services Representative (Internship)

Provincial Credit Union
04.2017 - 12.2017
  • Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Created member accounts profiles on Provincial Credit Union online banking program.
  • Answered telephone inquiries on banking products including chequing, savings, loans and lines of credit.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.

Owner/Director

JC Dance Academy
06.2017 - 06.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Instructed children ages 2 and up.
  • Strong communication with students to ensure proper technique, etc.
  • Host trips to local competitions around the Maritime provinces.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Manager

D.P. Murphy Inc.
01.2014 - 04.2017
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Managed and motivated employees to be productive and engaged in work.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

BBA - Business Administration

University Of Prince Edward Island
Charlottetown, Prince Edward Island
2017

Investment Funds In Canada - Mutual Fund License

Canadian Securities
Toronto, ON- Distant Education
2018

Intermediate Financial Accounting

Athabasca University
Athabasca, AB
05-2020

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Leadership Qualities
  • Community Service
  • Adaptability and Dependability
  • Public Speaking
  • Relationship Building
  • Professional Appearance
  • Community Outreach
  • MS Office
  • Volunteer Recruitment
  • Administrative tasks

Volunteer Experience

  • Tax preparer, Community Volunteer Income Tax Program (CVITP): Assist individuals with modest incomes and simple tax situations by providing free tax preparation services through a community-focused program.
  • The College of Piping: Participated in various fundraising initiatives that supported the College's core mission of empowering students to realize their full potential through Celtic Performing Arts.
  • United Way PEI: Sat on a committee that reviewed applications to recommend which community programs and organizations would receive funding.
  • 4-H Canada: Served as a camp counselor during the 4-H summer camps. As a camp counselor I ensured the safety of day-to-day camp activities by implementing the rules and guidelines of the camp all while promoting the education that 4-H Canada provides across Prince Edward Island.

Accomplishments

  • Recognized for contributions and impact throughout my work in public service.
  • Recipient of the Harry MacLauchlan Memorial Award in Entrepreneurship.
  • DP Murphy President's Hospitality Award
  • 2017 World Pipe Band Champion (Bagpipes)

Timeline

Volunteer and Outreach Officer

Canada Revenue Agency (CRA)
10.2021 - Current

Collections Contact Officer

Canada Revenue Agency (CRA)
09.2018 - 10.2021

Financial Advisor

Scotiabank
12.2017 - 09.2018

Owner/Director

JC Dance Academy
06.2017 - 06.2021

Financial Services Representative (Internship)

Provincial Credit Union
04.2017 - 12.2017

Manager

D.P. Murphy Inc.
01.2014 - 04.2017

Investment Funds In Canada - Mutual Fund License

Canadian Securities

BBA - Business Administration

University Of Prince Edward Island

Intermediate Financial Accounting

Athabasca University

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