Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Chism

Ontario

Summary

Highly motivated with extensive customer service and sales experience in the handling of cash, with the ability to communicate both orally and in writing. Outgoing and friendly sales professional with a track record of driving increased sales, improving shopping experience and elevating company profile with targeted market. In high school, I was a teacher's aide for my robotics advisor and her biology class. I was physically able to lift and carry items up to and including 50 pounds. As an aide, I was able to execute my people skills as well as my problem solving skills. Also, I used a variety of office automation software such as Microsoft Office as well as applied for grants/donations/sponsors to gain funds for our robotics team during my time in the business robotics class. As for my familiarity with Adobe Creative Design Suite Programs such as Photoshop, Illustrator, Premier, and Lightroom, I was able to gain familiarity and confidence during my graphic design course and photography/video production course and put that to good use for my current job at LA Star Awards. During my time on the robotics team, I was Vice President of Manufacturing, this allowed me to practice using power tools and other various forms of heavy machinery such as Milling and Lathing as well as also having a working knowledge of CNC & laser engraving machines. I have excellent team and goal oriented strategies. I was in charge of making sure that parts production was occurring in a timely and orderly manner while utilizing basic math and measurements for correct sizing of robotic parts. As for being a sales associate, I have experience in closing the store, restocking, shelving, maintaining inventory, continuous standing, and walking over long periods. I have excellent customer service skills as well as knowing how to operate at the cash register/Point of Sales and close out the financials and record the days revenue. I am always open to learning new things and will catch on quickly. I can make my schedule outside of work flexible enough to come in whenever necessary. I have volunteered at the March Air Reserve base Air Show and aided with the cutting, grommeting and hanging of several banners, talking and interacting with sponsors to keep up engagement and offer any assistance. I have worked multiple base wide events at a table/booth promoting LA Star/Arts & Crafts or other base facilities as well. Assisted with info and job fairs ensuring the events go smoothly.

Overview

6
6
years of professional experience

Work History

Sales Associate

Ascena Retail Group Inc.
11.2019 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build lasting relations with customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved perfect attendance record for 5 months consecutively.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Dealt with any customer complaints in a kind, orderly fashion.
  • Kept the store organized and clean.
  • Completed all necessary tasks to properly close the store.

Private Nanny

Clara Matos
08.2021 - Current
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Transported children to and from school and extra-curricular activities.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Assisted children with completing homework and special assignments to improve academic performance.

Sales Associate

Plant Safari
04.2020 - 05.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.

Sales Associate

It's Yogurt (Froyo Shop)
08.2021 - 07.2022
  • Served frozen yogurt, following sizing specifications.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Restocked frozen yogurt, toppings, disposable supplies, glass serving dishes and utensils.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Pitched in to help with additional cleaning and store tasks during busy periods.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Completed end-of-day duties by balancing payments and receipts in cash register.
  • Managed POS register to complete customer transactions.

Sales Associate

Vans Off The Wall
04.2023 - 03.2024
  • Fostered positive customer relationships through attentive service and product knowledge.
  • Trained new staff on operational procedures and customer engagement techniques.
  • Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
  • Handled cash and POS transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.

Recreation Assistant

61FSS LA Star
07.2023 - Current
  • Coordinated high attendance arts & craft activities to enhance base personnel engagement and promote wellness among military members and civilians.
  • Trained and mentored new staff on operational procedures, fostering a collaborative team environment.
  • Evaluated participant feedback to identify areas for improvement in arts & crafts programs, leading to enhanced satisfaction rates.
  • Engraved high-quality designs on wood, acrylic, and metal materials.
  • Work with adobe creative design suite programs (ie. Indesign, Photoshop, Illustrator, Lightroom, etc)
  • Use digital cameras/DSLR for product & event photography
  • Edit photos using Lightroom and Photoshop
  • Using Instagram & Facebook (social media) to boost event participation
  • Create graphics for order forms & promotional posters and flyers
  • Operate large scale HP printer and precisely cut out images for posters/banners/sale items
  • Conducted regular maintenance checks on laser equipment, ensuring optimal performance and minimizing downtime.
  • Developed innovative designs using graphic design software to meet client specifications and expectations.
  • Maintained a clean and organized workspace, adhering to safety protocols and promoting a professional environment.
  • Input and recorded financial revenue using forms 1876 & 1878
  • Issue proper receipts/invoices and correctly record daily transactions
  • Work with Microsoft Office
  • Create GLAF to properly credit and debit accounts to ensure proper financial records are kept
  • Hang up large gate banners at base housing to ensure proper event marketing
  • Cutting standard advertising posters to size and changing posters around base and base housing
  • Finding products & materials for giveaways at different high attendance events
  • Experience with using Monday.com and Social Pilot to manage activities and event posts to gain traction and attendance for events

Education

West Covina High School
West Covina, CA

Skills

  • Multi-tasking
  • Fast-Learner
  • Store Opening and Closing
  • Inventory Control Procedures
  • Relationship building
  • Cash Handling Accuracy
  • Stocking and Replenishing
  • Stockroom Upkeep
  • Product Location & Inventory
  • Great people skills
  • Product promotions
  • Point of Sale/Register Knowledge & Operations
  • Merchandising Knowledge
  • Time management
  • Customer service
  • Telephonic and email support
  • Client Outreach

Timeline

Recreation Assistant

61FSS LA Star
07.2023 - Current

Sales Associate

Vans Off The Wall
04.2023 - 03.2024

Private Nanny

Clara Matos
08.2021 - Current

Sales Associate

It's Yogurt (Froyo Shop)
08.2021 - 07.2022

Sales Associate

Plant Safari
04.2020 - 05.2020

Sales Associate

Ascena Retail Group Inc.
11.2019 - 07.2020

West Covina High School
Jordan Chism