Jordan Cass
Smiths Falls,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Waitress
Swiss Chalet
10.2017 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Team Leader
Tim Hortons
05.2008 - 02.2015
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
High School Diploma -
St.Mary Catholic High School
Brockville, ONSkills
- Menu Recommendations
- Safe Food Handling
- Customer Service
- Dining Area Maintenance
- Cash Handling
- High-Volume Dining
- Tableside Service
Languages
English
Certification
-Smart Serve
-First Aid
Timeline
Waitress
Swiss Chalet
10.2017 - Current
Team Leader
Tim Hortons
05.2008 - 02.2015
High School Diploma -
St.Mary Catholic High School
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