Jordan Casanova
Citrus Heights
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Medication Technician
Carlton Senior Living
Orangevale
03.2024 - Current
- Administered medications to community residents, ensuring safety and exceptional care.
- Communicated effectively with families and medical professionals to coordinate resident care.
- Managed medical emergencies swiftly and professionally.
- Certified in CPR and BLS, demonstrating readiness for critical situations.
- Participated in safety audits to identify areas for improvement in medication processes.
- Observed and reported any changes in patient condition or behavior associated with medications.
Lifeguard
Sunsplash
Roseville
06.2023 - 08.2023
- Greeted families entering the water park, fostering a friendly environment and providing exceptional customer service.
- Responded swiftly to water emergencies, executing rescue techniques and first aid.
- Mastered CPR and AED functions to uphold safety protocols
- Educated guests on pool rules and safety procedures through clear communication.
- Participated in regular drills to refine emergency response skills and preparedness.
Team Member
Chick Fil A
Granite Bay
10.2021 - 06.2023
- Processed orders efficiently while promoting seasonal and unique menu items.
Provided exemplary customer service in drive-thru and dining settings.
Upsold uncommon menu options to enhance customer experience and drive sales. - Resolved customer complaints promptly to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
Education
High School Diploma -
Casa Roble High School
Orangevale, CA12.2022
Some College (No Degree) - Pre-Nursing
Sierra College
Rocklin, CASkills
- Customer service and guest services
- Product promotion
- Emergency response and CPR/BLS certification
- Time management
- Effective communication
- Safety management
Awards
- Principal's Honor Roll for 3 consecutive college semesters
- Seal of Biliteracy, for fluency in both English and Spanish language and the completion of four years of Spanish education.
Languages
Spanish, Intermediate
Certification
BLS- American Heart Association
Timeline
Medication Technician
Carlton Senior Living
03.2024 - Current
Lifeguard
Sunsplash
06.2023 - 08.2023
Team Member
Chick Fil A
10.2021 - 06.2023
High School Diploma -
Casa Roble High School
Some College (No Degree) - Pre-Nursing
Sierra College