Jordan Carter
San Jacinto
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
Desert Hot Springs, CA
01.2025 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Directed management of account portfolios to fulfill client needs and uphold service agreements.
- Analyzed workforce metrics and implemented strategies that significantly improved turnover rates and minimized overtime.
- Oversaw resolution of multiple human resources and safety incidents, ensuring no successful unemployment or workers' compensation claims.
Security Supervisor
Amazon Fulfillment Center LGB9, Allied Universal
Moreno Valley, CA
07.2021 - 01.2025
- Regularly use Microsoft Office tools, including Excel for streamlining data sheets, Word and PowerPoint for preparing and maintaining security documentation, and Outlook to coordinate communications across both Amazon and Allied Universal teams.
- Coordinate employee schedules using WinTeam, ensuring legal compliance with California labor regulations and effectively reducing excess overtime.
- Play an active role in employee performance oversight—coaching team members, issuing disciplinary notices when needed, and verifying completion of patrols and reports, which has led to improved operational efficiency.
- Contribute to recruitment efforts by screening applicants and participating in face-to-face interviews.
- Manage and track key site data using platforms like Salesforce and Smartsheet; conduct regular audits covering areas such as key control, trailer inventory, camera functionality, and badge systems.
- Provide hands-on training and leadership to security personnel, including the onboarding of new officers and mentoring of supervisors; developed updated training methods that boosted overall certification success rates.
- Respond to and investigate security events using both live and recorded video surveillance, while also monitoring alarm systems to ensure swift and appropriate action.
Security S/P
Amazon Fulfillment Center ONT8, Allied Universal
Moreno Valley, CA
07.2019 - 01.2021
- Conduct routine foot and vehicle patrols throughout the facility, including perimeter checks, loading docks, and interior zones, to ensure safety and security of personnel and property.
- Use handheld devices to scan NFC tags at designated checkpoints, verifying completion of patrol routes and logging real-time activity for supervisor review.
- Control site access by verifying employee badges and visitor credentials at entry points, maintaining accurate logs of incoming and outgoing personnel and vehicles.
- Respond to alarms, emergencies, and safety incidents, following established protocols to assess situations, assist employees, and notify emergency services or site management when required.
- Complete detailed daily activity reports (DARs) and incident reports, documenting observations, actions taken, and any irregularities discovered during shifts.
- Provide customer service by assisting employees and visitors with directions, answering questions, and maintaining a professional and approachable presence.
Education
Technical degree -
Brookline College
Tucson, AZ01-2014
High School Diploma - undefined
Dana Hills High School
CA01-2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Goal oriented
Certification
- BSIS – Security Guard License (Current)
- AHA – First Aid, CPR, and AED Certification (Current)
Amazon Award of Appreciation
"In recognition of exceptional contribution and dedication" Head of PSP3 SLP signature
Timeline
Account Manager
Allied Universal Security Services
01.2025 - Current
Security Supervisor
Amazon Fulfillment Center LGB9, Allied Universal
07.2021 - 01.2025
Security S/P
Amazon Fulfillment Center ONT8, Allied Universal
07.2019 - 01.2021
High School Diploma - undefined
Dana Hills High School
Technical degree -
Brookline College