Jordan Burgess

• Company Overview: www.ampedphysiotherapy.com
• Set the vision and direction for the client experience, incorporating the clinic's mission and core values
• Mentor physiotherapists within the organization.
• Manage complex cases, and provide consultative support on difficult clinical cases.
• Advocate for preventative physiotherapy care in addition to injury rehabilitation.
• Provide continuous care from injury management to full return-to-competition for athletes.
• Review financial statements and monitor KPI reports to measure and coach staff.
• Prioritize the activities of the Amped Physiotherapy management team in areas of HR, marketing and communications, pricing, operations on clinical and client sides of Amped Physiotherapy.
• Led startup and creation of operational procedures and workflow planning.

• Involved in all aspects of the creation of Amped Sports Lab, from initial concept to naming to land acquisition to building design with architect.
• Developed and executed strategies for scaling business in the different operational areas of Amped Sports Lab.
• Established and maintained strategic partnerships with key customers to enhance business growth and development.
• Recruited, hired and trained key staff members to ensure that operational goals were met.
• Developed and implemented a comprehensive business plan to launch the company.
• Managed crises and unexpected challenges, ensuring minimal impact on business continuity.
• Managed day-to-day activities across multiple departments within the organization.
• Established performance metrics and evaluated staff to promote continuous improvement.
• Provided leadership support during times of organizational change and uncertainty. (staff turnover, Covid-19 closures and reopening, changing business models).
• Led the clinical and fitness staff in developing an integrated approach to athlete development.
• Collaborated with CSCS staff to design injury screening and performance protocols for athletes.
• Delivered training programs in the performance gym and provided return-to-play assessments.
• Developed specialized on-ice rehabilitation programs for injured hockey players, facilitating a safe return to play.

• Handled all aspects of startup clinic ownership, including lease negotiation, clinic design and tendering construction contract, establishing payroll, marketing, HR, recruitment and hiring, and culture establishment.
• Created marketing campaigns to attract new customers.
• Mentored physiotherapy staff and enhanced the clinic environment to optimize both client and clinician experience.
• Set pricing structures according to market analytics and emerging trends.
• Developed policies and procedures for the organization.
• Prepared staff work schedules and assigned team members to specific duties.
• Responsible for all legal documents related to business operations.
• Provided direction and guidance to employees.
• Oversaw budgeting and financial management.
• Created thorough opening, closing, and shift change functions to maintain operational standards each day.
• Managed a diverse caseload including athletes, MVA, WSIB, and chronic orthopaedic injuries

• Winchester Physiotherapy and Acupuncture Centre, Oct 2003-March 2009
• Manotick Back on Track, Aug 2004-June 2005
• Killens Reid Physiotherapy Clinic, Aug 2003-Aug 2004
• Nepean Sports Medicine Centre, Feb 2001-Aug 2004
• Health First Rehabilitation and Consultant Services, Jan 2000-Feb 2001 - Lear Seating Corporation
• Sunnybrook and Women's College HSC, Sept 1999-Feb 2001
• Markham Physiotherapy Clinic, June 1998-Jan 2000

Variously managed a caseload of linear assembly production employees in an in-house facility. Analyzed workstations and advised employees on injury avoidance strategies; Managed a caseload of complex trauma rehabilitation and geriatric conditions; Observed special programs; Facial Nerve, Vestibular and Hand Therapies; Taught FitFore Golf pre-season golf conditioning program; Managed a caseload mix of athletes returning to competition (from recreational to provincial and national levels), post-surgical knees, shoulders, and hernia complications, MVA, and a small number of WSIB cases. Utilized Kin-Com exercise system in appropriate cases.