Jordan Brownlee

Kelowna,BC

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

years of professional experience

Work History

Server

Milestones

Kelowna, British Columbia

08.2024 - Current

Communicated effectively with kitchen staff regarding customer allergies or special requests.
Responded efficiently to guest inquiries and complaints in a professional manner.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Bartender/Server

Sparkling Hill

Vernon, British Columbia

05.2023 - 08.2024

Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Maintained inventory of liquor, beer, wine, and other beverage items.
Assisted in setting up the bar for service shift.
Displayed and retained extensive knowledge of liquors, wines and entrees.

Restaurant Manager

Gente

Fergus, Ontario

12.2020 - 04.2023

Ordered supplies from vendors as needed while staying within budget guidelines.
Maintained detailed records of sales transactions and daily shift reports.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Developed strategies for improved operational efficiency and customer satisfaction.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Education

High School Diploma -

Center Wellington District High School

Fergus, ON

06-2019

Skills

Beverage preparation
Conflict resolution
Attention to detail

Communication skills
Wine service techniques
Order processing

Timeline