Jordan Brownlee
Belwood,ON
Summary
Dedicated and personable server with 7 years of experience in the hospitality industry. Adept at providing exceptional customer service, I am skilled in taking precise orders, offering menu recommendations, and ensuring a seamless dining experience for guests. With a strong grasp of menu knowledge, efficient time management, and a commitment to attention to detail, I have consistently contributed to the success of the establishments I've worked in. My ability to adapt to diverse clientele, collaborate with team members, and handle challenging situations with professionalism make me an asset to any restaurant. I am passionate about creating memorable dining experiences and exceeding guest expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Badley Steakhouse
06.2022 - Current
- Demonstrated expertise in describing various cuts of steak, cooking methods, and wine pairings, enhancing the dining experience for customers.
- Took orders accurately, ensuring special requests and dietary preferences were noted and accommodated.
- Provided exceptional customer service by actively anticipating and addressing guest needs, ensuring their satisfaction, and resolving any concerns or issues promptly.
- Created and served a diverse range of cocktails, beer, and wine, consistently delivering high-quality beverages with a focus on presentation and taste.
- Upheld restaurant policies and safety standards, including responsible alcohol service, health, and sanitation regulations.
Housekeeping Room Attendant
Sunchaser Vacation Villas
11.2021 - 06.2022
- Cleaned and maintained guest rooms, ensuring high standards of cleanliness and hygiene.
- Dusted, vacuumed, and meticulously inspected each room for any discrepancies or maintenance issues.
- Responded promptly to guest requests and ensured that special preferences and requests were accommodated.
- Thoroughly cleaned and sanitized bathrooms, changing linens, towels, and replenishing amenities.
Server Manager
Gente Urban Italian Eatery
05.2018 - 09.2021
- Conducted staff training and development, emphasizing menu knowledge, service etiquette, and upselling techniques.
- Collaborated with the restaurant management to develop and implement promotions and events to boost revenue and create a unique dining experience.
- Monitored inventory levels for glassware, utensils, and other service items, placing orders as necessary.
- Successfully hosted weddings and special events, overseeing all aspects of planning, coordination, and execution, resulting in memorable and stress-free occasions for clients.
Education
High School Diploma -
Wellington Heights Secondary School
Mount Forest, ON06.2019
Skills
- Wine and Beverage knowledge
- Attention to detail
- Excellent Communication
- Restaurant Operations
- Bar terminology
- Flexible and Adaptable
- Multitasking Abilities
Certification
Smart Serve
Food Handlers
Timeline
Server/Bartender
The Badley Steakhouse
06.2022 - Current
Housekeeping Room Attendant
Sunchaser Vacation Villas
11.2021 - 06.2022
Server Manager
Gente Urban Italian Eatery
05.2018 - 09.2021
High School Diploma -
Wellington Heights Secondary School
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