JORDAN BROWN
Bakersfield
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
16
16
years of professional experience
Work History
Department Analyst
Kern Behavioral Health & Recovery Services
Bakersfield
02.2021 - Current
- Track, monitor, respond, and provide any necessary items related to the American Psychological Association until KernBHRS Psychology Internship Program is fully accredited
- Review and update data (proximal /distal) for APA resubmittal process
- Provide training and support to incoming interns and other Psychology Internship Program staff related to the psychology internship throughout the year
- Provide ongoing communication and support to Clinical Supervisors throughout the year. For instance, assist team members with developing handouts, didactic calendars, and program material as needed
- Track, monitor, review, and analyze all outcome measures for the Psychology Internship Program
Account Manager
MetLife
Irvine
01.2016 - 08.2019
- Accountable for overall satisfaction with service at MetLife for a $20M book of business
- Proactively reach out to customers and brokers to establish working relationships and generate new business/additional coverages
- Assist Account Executives with renewal strategy and management to increase persistency – persisted 97% of existing book in 2017
- Single point of contact for service escalations – received company “Ring the Bell” award for being recognized by brokers as delivering phenomenal service in October of 2017
- Quarterback team of 10 associates working toward a shared goal of providing excellent service – successfully motivated the team to implement a new service model beginning in June of 2017
Auto Underwriter
State Farm Insurance
Bakersfield
02.2011 - 10.2015
- Utilize judgment and technical expertise to match price to risk. Re-underwrite using statistical analysis to ensure profitability
- Engage in training new agents and agency staff members about eligibility and underwriting procedures
- Technical resource to agents, as well as policy contract language and endorsement expert
- Collaborate with agents to develop and execute plans to improve profitability by identifying loss trends and eliminating ineligible risks
- Spearheaded technical advances in enterprise software which have reduced underwriting variance and increased efficiency
- Led the underwriting department in employee quality scores in 2014 - only underwriter in the department to achieve 100% for the year
- Received an “On the Spot Award” for excellence in mentorship in a training role in January of 2015
- Successfully respond to written Department of Insurance complaints
Bilingual Aide
Orangewood Elementary School
Bakersfield
07.2009 - 11.2009
- Translated parent-faculty meetings
- Facilitated comprehensive education plans for ESL students by collaborating with parents and faculty, which resulted in improved test scores for ESL students
Education
Bachelor of Arts - Psychology, Spanish
California State University, Bakersfield
Bakersfield01.2009
Skills
- Data analysis
- Statistical methods
- Project management
- Customer relationship management
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Budget development
Licensing
California Life and Health License, #0K75968
Timeline
Department Analyst
Kern Behavioral Health & Recovery Services
02.2021 - Current
Account Manager
MetLife
01.2016 - 08.2019
Auto Underwriter
State Farm Insurance
02.2011 - 10.2015
Bilingual Aide
Orangewood Elementary School
07.2009 - 11.2009
Bachelor of Arts - Psychology, Spanish
California State University, Bakersfield