Jordan Brown
Alhambra
Summary
Dynamic sales associate with proven expertise in customer service and cash handling at STIX SGV. Skilled in building relationships and resolving complaints, enhancing customer loyalty. Demonstrated ability to adapt to diverse groups and collaborate effectively, ensuring positive experiences that drive repeat business. Committed to delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Sales Associate
STIX SGV
02.2023 - Current
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handles cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Build relationships with customers to encourage repeat business.
- Manage returns, exchanges and refunds in accordance with store policy.
- Provide positive first impressions to welcome existing, new, and potential customers.
Uber Driver
Uber
02.2016 - Current
- Responds to passenger concerns and complaints politely and professionally.
- Develops strong communication skills while interacting with diverse groups of riders daily.
- Assist passengers with loading and unloading luggage for enhanced customer care.
- Built and maintain positive relationships with passengers by providing friendly and professional service.
- Pick up riders at designated locations and greeted upon vehicle entry.
- Maintain a %100 rating with over 7,000 trips
Videographer
Baker Boys Distribution
07.2012 - Current
- Operate cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Develope creative approaches to video production to create unique and engaging content.
- Collaborate with other production team members for successful completion of projects.
- Develope and maintain editorial standards for content.
- Enhance video quality by applying color correction, grading, and special effects techniques.
Sales Associate
Tropicana
05.2023 - 01.2024
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Digital Media
Los Angeles Trade Technical College
Los Angeles, CA06-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
- Cash handling
- Store opening and closing
- Sales expertise
- Sales strategies
- Upselling
- Professional demeanor
- Adapt to diverse groups
Timeline
Sales Associate
Tropicana
05.2023 - 01.2024
Sales Associate
STIX SGV
02.2023 - Current
Uber Driver
Uber
02.2016 - Current
Videographer
Baker Boys Distribution
07.2012 - Current
Digital Media
Los Angeles Trade Technical College
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