Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jordan Bassett

Jordan Bassett

Milton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase flow and drive business customer satisfaction.

Overview

16
16
years of professional experience
4
4
Certification

Work History

Restaurant General Manager

East Side Mario's
07.2015 - Current
  • Established standards for personnel performance and customer service
  • Investigated and resolved complaints regarding food quality and service
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the brand.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Restaurant Manager

Montana's Cookhouse
Milton, ON
2008.04 - 2015.06
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Milton District Highschool
Milton, ON
06.2002

Skills

  • Staffing and Sales Reporting
  • Monthly Inventory
  • Loss Prevention Strategies
  • Performance Improvement
  • Restaurant Operation
  • Customer Loyalty
  • Investigating Complaints
  • Anticipating Problems
  • Profit and Loss Control
  • Guest Satisfaction
  • High-Volume Environments
  • Complaint Resolution
  • Scheduling
  • Call Management
  • Information Security
  • Account Updating
  • Data Collection
  • Data Entry
  • Appointment Scheduling
  • Report Generation
  • Team Development
  • Staff Education and Training
  • Report Creation

Accomplishments

East Side Mario's Customer Satisfaction Award, 2023

Certification

  • Food Handlers Halton
  • St. Johns Ambulance First Aid
  • Smart Serve Certified

Languages

English
Native or Bilingual

Timeline

Restaurant General Manager

East Side Mario's
07.2015 - Current

Restaurant Manager

Montana's Cookhouse
2008.04 - 2015.06

High School Diploma -

Milton District Highschool

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Jordan Bassett