Jordan Bailey
Toronto,Ontario
Summary
Seasoned hospitality professional offering 9 years of experience in administrative and leadership positions. Top-notch management abilities in financial, personnel and clerical areas. Successful at applying hands-on leadership skills and an encouraging management style to drive both employee and customer satisfaction scores. Focused on increasing team skills and effectiveness, maintaining customer loyalty and deepening relationships with guests to earn repeat business.
Overview
5
5
years of professional experience
Work History
Server/Bartender
David Rocco Bar Aperitivo
07.2021 - Current
- Providing excellent service for all guests, specializing in Italian cuisine and culture
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender
Warehouse Group
03.2022 - 07.2023
- Verbalized critical information involving company products that significantly increased sales week-on-week
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Dinner/Lounge Manager
Earls Kitchen & Bar
07.2018 - 09.2020
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Skills
- Customer Oriented
- Policy and Procedure Modification
- Staff Development Talent
- Financial Knowledge
- Proficiency with Payment Software such as Eigen and Moneris
- Sales Expertise
Timeline
Bartender
Warehouse Group
03.2022 - 07.2023
Server/Bartender
David Rocco Bar Aperitivo
07.2021 - Current
Dinner/Lounge Manager
Earls Kitchen & Bar
07.2018 - 09.2020
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