Jordan Andrews
Pleasant Hill
Summary
Dedicated leader with expertise in customer service management and team supervision. Known for resolving complaints promptly and fostering a positive work environment, ensuring operational excellence. In addition I have experience and skills managing the team with breaks and putting team members in a position to succeed while balancing operations, stocking, and care for the guests. I also have skills of scheduling trainings for the team and leading and teaching new team members as well as management on new procedures.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Chick fil a
Pleasant Hill
06.2023 - Current
- Supervised team members during peak hours to ensure efficient service.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Trained new employees on company policies, operations, and customer service standards.
- Resolved customer complaints quickly to maintain a positive dining experience.
- Implemented training programs for staff to improve service quality and efficiency.
- Trained new employees on shift operations.
- In charge of operations like Cleanliness, Deep Cleaning, and Closing where I would create, update, train, and oversee and assist team members in doing these tasks.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Scheduled and managed breaks for team members and other leaders.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Boy Scout Leader
Boy Scouts of America
Martinez
04.2018 - 09.2024
- Facilitated weekly meetings to engage scouts in outdoor activities and skill development.
- Planned and organized camping trips, ensuring safety and compliance with guidelines.
- Mentored youth leaders, fostering leadership skills and team collaboration among scouts.
- Supervised scout advancement processes, guiding scouts through badge requirements efficiently.
- Collaborated with local organizations to enhance program offerings and community involvement.
- Organized fun, interactive activities to address interests and community needs of troop members.
- Delivered presentations and information during scheduled weekly meetings to educate participants.
- Evaluated newly established troops, supported administrative needs, and communicated expectations to new volunteers.
Education
Las Lomas High School
Walnut Creek, CABBA - Business Management
Diablo Valley College
Pleasant Hill, CA 08.2025 -
Skills
- Team supervision
- Customer complaint resolution
- Inventory management
- Employee training
- Operations oversight
- Leadership development
- Problem solving
- Effective communication
- Role modeling
- Strategic thinking
- Staff education and training
- Positive attitude
- Shift leadership
- Decision-making capacity
- Rules enforcement
- Customer service management
Timeline
BBA - Business Management
Diablo Valley College
08.2025 -
Shift Leader
Chick fil a
06.2023 - Current
Boy Scout Leader
Boy Scouts of America
04.2018 - 09.2024
Las Lomas High School