Joppu Xavier
Calgary,Canada
Summary
Experienced Quality Assurance Analyst with 3 years helping companies release flawless software products and services. Confident provider of invaluable business intelligence and risk mitigation data. Devoted to seeking and eliminating all flaws in production and design to proactively mitigate negative impacts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Tester- Manual QA(hybrid)
Lodge link
03.2023 - Current
- Defined defects in Azure Devops including steps to reproduce, screenshots, and relevant logs and maintained detailed testing records
- Proficiently generate detailed defect reports, capturing reproducible steps and logs, while identifying and addressing gaps in test scenarios and cases
- Performed thorough regression testing during each software release to ensure that existing functionalities were not adversely affected
- Collaborative Quality Assurance professional dedicated to working closely with project stakeholders across all software development phases to ensure and promote uncompromising quality
- Conducting daily monitoring of collection calls, texts, and emails, delivering well-documented feedback to both supervisors and managers
- Generating reports and feedback tailored for management use
- Analysed end-user experiences meticulously, pinpointing shortcomings, and provide recommendations for improved usability and heightened satisfaction.
- Communicated effectively with cross-functional teams, including developers, product managers, and business analysts, to align testing efforts with project goals
- Contributed to the continuous improvement of testing processes by identifying bottlenecks, suggesting process enhancements, and implementing best practices.
Junior Quality Assurance Analyst
2Hats Logic Solutions
09.2022 - 02.2023
- Led a root cause analysis initiative that reduced the number of post-release defects by 20%
- Responsible for managing to monitor and coordinate Operational Risk Management projects related to Risks and Controls
- Exceptional analytical prowess, adept debugging capabilities, and a strong aptitude for problem-solving
- Conduct rigorous validation of API responses, meticulously assessing response accuracy, response time, and error codes during API testing using Postman
- Identifying trends and training opportunities, making Insightful recommendations for impactful changes
- Independently analyses issues, recommends software changes and writes detailed bug reports
- Creates and maintains ownership of test cases and test results throughout SDLC
- Created detailed and informative defect reports using a defect tracking system such as JIRA, including steps to reproduce, screenshots, and relevant logs.
Area Sales Manager
The Mobile Shop
03.2015 - 05.2022
- Thrived in a fast-paced environment, making quick decisions, and solving problems to ensure smooth operations
- Lead and motivate a team of sales associates, providing training, coaching, and accountability to ensure high work ethic and performance
- Manage inventory and logistics, ensuring the timely processing and delivery of customer orders.
Education
PG in Petroleum Engineering -
Cape Breton University
Sydney, NSBachelor of Science -
St. Joseph’s College of Engineering
KeralaSkills
- Regression Testing
- Performance Testing
- User Acceptance Testing (UAT)
- SDLC and STLC Knowledge
- Testing Tools (Selenium, Jira,)
- Defect Tracking
- Agile and Scrum Methodologies
- Analytical and Problem-Solving Skills
- Documentation (Test Plans, Test Cases)
- Test Automation
- Metrics and Reporting
- Process Improvement
- Certifications (ISTQB)
Certification
Certified in software testing with Selenium
Timeline
Quality Assurance Tester- Manual QA(hybrid)
Lodge link
03.2023 - Current
Junior Quality Assurance Analyst
2Hats Logic Solutions
09.2022 - 02.2023
Area Sales Manager
The Mobile Shop
03.2015 - 05.2022
PG in Petroleum Engineering -
Cape Breton University
Bachelor of Science -
St. Joseph’s College of Engineering
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