Jophine Mance

• Responded to customer requests via telephone and email and effectively answered questions and inquiries.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Ensured compliance with regulatory requirements through meticulous documentation and ongoing monitoring of underwriting activities.
• Participated in industry conferences and workshops to further professional development and stay abreast of changes within the underwriting landscape.
• Delivered timely reports on portfolio performance metrics to senior leadership teams, highlighting areas requiring attention or adjustments as needed.
• Collaborated with the sales team to achieve targeted growth in premium volume, increasing overall revenue.
• Provided exceptional customer service to agents and brokers by promptly addressing inquiries and resolving issues.
• Improved operational efficiency by implementing a paperless filing system throughout the underwriting department.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items and join reward programs.

• Restocked and organized merchandise in front lanes.

• Collected and authorized payments of guests.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

• Checked identification for proof-of-age for alcohol and tobacco sales.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items and join reward programs.

• Collected and authorized payments of guests.

• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Operated cash register to record transactions accurately and efficiently.

• Used POS system to enter orders, process payments and issue receipts.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Answered questions about store policies and addressed customer concerns.