JOOHEE CHANG
Hospitality Individual
Summary
Detail oriented hospitality individual who has a combined background in hospitality and nursing, which gives me a unique perspective on customer service and health standards. I am passionate about creating a positive and satisfying experience for our customers and staff members, and I always seek to learn new skills and take on new challenges. My personal core values are to have a sense of ownership in every place I go and to help others.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Food Service Supervisor
Bloom Café - Tea & Fruit Inspired Authentic Japanese Dessert Café
1 2020 - 2 2024
- Acquired a matched training skill of new hires' level of understanding by training about 10 employees over four years
- Assisted the owner by creating manuals, recipe papers, and training materials to ensure smooth café operation
- Responded to café customers and solved their inquiries in a professional and friendly manner.
Front Desk Agent (Internship)
Town Inn Suits
06.2019 - 11.2019
- Responded to email inquiries in a timely and professional manner
- Coordinated with the housekeeping and maintenance teams to ensure guest requests are completed in a timely manner.
Barista
Second cup
03.2018 - 11.2019
- Effectively served a high volume of customers in a fast-paced environment.
- Developed strong interpersonal skills through the provision of personalized service and customized drinks to customers.
- Maintained accuracy in the cash register, performed accounting duties, and reported the owner at closing time.
Registered Nurse
Danwon Hospital
03.2015 - 06.2017
- Managed patient care from admission to discharge, including overseeing various therapies and procedures.
- Educated patients, families, and caregivers on diagnoses, prognoses, treatment options, disease processes, and lifestyle management.
- Administered oral, intravenous, and intramuscular medications, closely monitoring patient responses.
- Collected and prepared blood, tissue, and other specimens for lab testing.
- Participated in doctors' rounds, reported patient conditions, and confirmed treatment plans.
- Updated patient charts with medication and treatment data to maintain accurate and current records.
Education
Diploma of Hospitality Operation -
Holmes Institute Canada
Bachelor of Science in Nursing - undefined
Sunlin University - South Korea
Skills
Adaptability
Customer Service
Time management
Staff training
Organizing
Teamwork
Communication Skills
I am an attentive listener who is always looking for other people's views and ideas and does not hesitate to ask questions for further understanding if needed. Also, I always respect the person who I am speaking with and try my best to convey my message clearly.
Leadership Experience
Food Service Supervisor at Bloom Café (4 years)
References
Available upon request
Certification
[Hospitality operations], [Holmes Institute]
Timeline
[Hospitality operations], [Holmes Institute]
11-2019
Front Desk Agent (Internship)
Town Inn Suits
06.2019 - 11.2019
Barista
Second cup
03.2018 - 11.2019
Registered Nurse
Danwon Hospital
03.2015 - 06.2017
Food Service Supervisor
Bloom Café - Tea & Fruit Inspired Authentic Japanese Dessert Café
1 2020 - 2 2024
Diploma of Hospitality Operation -
Holmes Institute Canada
Bachelor of Science in Nursing - undefined
Sunlin University - South Korea
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