Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jonte' Ford

Oceanside

Summary

Offer expert support for daily program operations by ensuring efficient records management and resource coordination. Skilled at addressing diverse programmatic challenges and meeting varied stakeholder needs to ensure smooth workflow that maximizes program reach. Maintain high levels of organization and communication that enhance program operational efficiency. Build and sustain strong, long-term, high-trust relationships with a broad array of stakeholders. Program success and community engagement are the orders of the day.

Overview

9
9
years of professional experience

Work History

Student Advocate and Campus Aid

MiraCosta College
01.2024 - Current
  • Answered and received calls from students, staff, and community members to provide information, support, and guidance in a professional and timely manner.
  • Aided pupils in solving their issues by liaising with the faculty, staff, and administration so that they might reach solutions that were more easily at hand.
  • Developed and delivered presentations and outreach programs to foster an increased sense of community and belonging to the campus.
  • Maintain high standards of discretion and confidentiality in accordance with advanced FERPA compliance and institutional best practices.
  • Facilitate partnership across divisions to ensure access and a diverse campus climate.

Sales Associate

Restoration Hardware (RH)
02.2022 - 01.2024
  • Offered excellent customer service; executed high-dollar sales transactions with both speed and promptness.
  • Handled incoming customer calls and inquiries to support sales and service efforts.
  • Directed associates in the warehouse and the stores to obtain timely completions of orders and resolutions of any problems.
  • Be outstanding at communication, developing relationships, and swiftly resolving issues.

Lead Retail Sales Associate

Target
08.2019 - 01.2022
  • Oversaw associates working in sales, customer service, and inventory at a high-volume retail location.
  • Handled escalated transactions and complaints with professionalism and speed.
  • Instructed and counseled new team members.

Sales Associate

Walmart
03.2016 - 08.2019
  • Outstanding service in a fast-paced environment that demands both front-end and back-end flexibility.
  • Answered and received customer calls with professionalism and tailored solutions.
  • Addressed customer calls with tailored solutions and illustrated flexibility.
  • Sustained a positive demeanor and professional appearance even during peak times.

Education

Associate Of Business Administration -

MiraCosta College
Oceanside
12-2025

Associate - Liberal Arts

MiraCosta College
05.2025

Skills

  • Systems for scheduling and call centers
  • Knowledge of FERPA & compliance matters
  • Entering data and maintaining accuracy
  • Conflict resolution skills & problem-solving methods
  • Microsoft Word and Excel
  • Advocacy for Students & the Community
  • Sales and service
  • Working Well with Others
  • Communication
  • Listening
  • Speeches and Presentations
  • Interacting in a Professional Manner
  • Answering and receiving calls professionally in educational and support environments

Personal Information

Timeline

Student Advocate and Campus Aid

MiraCosta College
01.2024 - Current

Sales Associate

Restoration Hardware (RH)
02.2022 - 01.2024

Lead Retail Sales Associate

Target
08.2019 - 01.2022

Sales Associate

Walmart
03.2016 - 08.2019

Associate - Liberal Arts

MiraCosta College

Associate Of Business Administration -

MiraCosta College

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Jonte' Ford