Summary
Overview
Work History
Education
Skills
Skill Summary
Timeline
Generic

Jontai Thomas

Etobicoke,ON

Summary

To secure a Customer Service position in a fast pace working environment, where I can contribute professional experience, formal education and skills while also being part of a team in an enthusiastic and rewarding environment. As a determined individual and effective, contributing team player I strive for nothing but success and believe that my outgoing and optimistic personality will help to excel in any attempt I undertake... Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload. Offering over [Number] years in field.

Overview

7
7
years of professional experience

Work History

Tire Technician

Kipling Tire /co
Current
  • Troubleshoot, repair, and perform service work on commercial tires and wheels including removing wheel assemblies, dismounting tires, balancing, inflating and installation, reinstallations, and diagnostics
  • Conduct routine tire inspections and maintenance services to ensure proper tire inflation, tread wear, and overall conditions
  • Answer service calls to provide tire-related assistance for commercial vehicles stranded on the road
  • Interact with customers in a friendly professional manner
  • Listen to their tire-related concerns, provide advice, and recommend appropriate options based on their vehicle type, usage, and budget
  • Communicate effectively to explain tire services performed and any additional recommendations for maintenance and repairs.

Sales associate

Winners
10.2021
  • Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events and store locations
  • Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received
  • Demonstrating a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines
  • Assisting with fitting room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries
  • Door-to-Floor' process are executed to the highest level and as per standard
  • Provide weekly updates on objectives and identify any issues or opportunities pertaining to receiving, processing, layout and organization of the backroom and overall backroom compliance
  • Participate in truck receipt and processing activities; assign and direct work of fellow Associates accordingly
  • Receiving and processing, BEST operational methods and procedures, backroom maintenance and fixture storage.

Cashier

Taco Bell
02.2017 - 07.2020
  • Clean and stock customer eating area(s), work stations, and equipment
  • Maintains a solid knowledge of product and services available
  • Transfers supplies and equipment between storage and work areas by hand or cart
  • Assists with a variety of kitchen-related functions as needed
  • Receive, inventory, move and lift food and beverages products and supplies
  • Serving customers at front counter, operating cash register to enter orders
  • Serving customers at drive through and processing payments
  • Responsible for restocking all products, packaging and food or drink items prior to depletion
  • Clean food preparation areas, cooking surfaces, and utensils
  • May operate large-volume cooking equipment such as grills, or deep-fat fryers.

Cleaner

Grande Cheese Factory
05.2016 - 12.2016
  • Monitor stocking levels of supplies and replace when appropriate, notify management to order more
  • Mopped and swept floors, filled paper towel, toilet paper and soap dispensers
  • Removed trash, emptied waste and removed waste from properties to selected area
  • Cleaned glass doors and wiped down tables to ensure all areas are up to safety standards.

Camp Leader

Harriet Tubman Community Organization, George Vanier Secondary School
07.2015 - 08.2015
  • Develop, plan and implement a variety of social and recreational activities which meet the needs of the community
  • Promote all programs and activities on an ongoing basis
  • Conduct ongoing inventory and inform the Senior Program Leader of supplies needed during the program
  • Attend all staff meetings, local and city wide events as directed by Supervisor
  • Wear the official staff uniform and nametag while on duty
  • Ensure that a final program report is completed at the end of the Program and that all forms and supplies are handed in
  • Reports and documents any problems, incidents or unusual occurrences to Supervisor in a timely manner.

Assistant-Basketball Coach

Woodbine Middle School
11.2013 - 01.2014
  • Assist the Program Director of Basketball Camp (the 'Program Director') with the planning and execution of staff-training, currently scheduled to occur June 25/26 (attendance at staff-training is mandatory; dates subject to change)
  • Attendance at supplemental training specific to the on-site leadership staff, currently scheduled to take place June 4 & 5 (attendance at staff-training is mandatory; dates subject to change)
  • Work with the Program Director to ensure that all required equipment and supplies are purchased, stored and organized at camp.

Education

High School Diploma -

George Vanier Secondary School
Toronto, ON
06.2020

Skills

  • Facility Cleaning
  • Roadside Assistance
  • Service Reports
  • Supply Management
  • Relationship Building
  • Tire Rotation
  • Oil Changes
  • Fluid Checks
  • Power Tool Operation
  • Company Procedure Adherence
  • Proper Tire Inflation
  • Air Compressor Operation
  • Time tracking
  • Equipment Inspection

Skill Summary

  • Committed to delivering a high level of customer service in a face paced environment
  • Able to handle customers concerns, a problem solver and decision maker
  • Able to work independently or as a team member with minmial supervision
  • Adept and detailed oriented with great communication and interpersonal skills
  • Punctual,hardworking goal focued and client center
  • Computer literate Microsoft Office: Word, Excel, Power Point

Timeline

Tire Technician

Kipling Tire /co
Current

Sales associate

Winners
10.2021

Cashier

Taco Bell
02.2017 - 07.2020

Cleaner

Grande Cheese Factory
05.2016 - 12.2016

Camp Leader

Harriet Tubman Community Organization, George Vanier Secondary School
07.2015 - 08.2015

Assistant-Basketball Coach

Woodbine Middle School
11.2013 - 01.2014

High School Diploma -

George Vanier Secondary School

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Jontai Thomas